Job Description

Walk-In Interview Notification For Assistant manager International Voice Process If you are a dynamic individual with good verbal communication skills, we encourage you to apply for this opportunity. We at Invensis have a Fun-filled, High performance work place, which you can look forward to. Position: Assistant manager International Voice Process Experience: As a manager 1 years to 3 years Eligibility: Education: Any Graduate Skills: Excellent verbal communication skills Location: Willing to Travel / relocate to J P Nagar, Bangalore. Office is in J P Nagar 2nd Phase. Shift Timings: US Shift (Flexible to work in night shifts) Roles & Responsibilities: Lead, mentor, and manage a team of customer support agents in the international voice process. Monitor team performance, ensuring adherence to service level agreements (SLAs) and Key Performance Indicators (KPIs). Provide regular coaching, feedback, and performance evaluations to team members. Manage day-to-day operations of the voice process, ensuring smooth workflow and high customer satisfaction. Handle escalated customer complaints, providing quick and effective resolutions. Collaborate with internal departments to improve processes, reduce errors, and enhance service delivery. Conduct quality checks on calls and provide constructive feedback to agents. Prepare and analyze performance reports to ensure targets are met and drive continuous improvement. Ensure proper adherence to compliance, quality standards, and company policies. Facilitate training and development programs to ensure team members stay up-to-date with processes and best practices. Work closely with the Manager to ensure the efficient and smooth functioning of the team. Ensure 100% customer satisfaction by meeting or exceeding customer expectations. Date: 1st April 2025 to 11th April 2025 Timings: 11:00 AM to 7:00 PM How to Apply: Please bring a copy of your updated resume to the walk-in interview. You can also share your updated resumes via email at careers@invensis.net . For any queries, you can contact the HR team: Anaswara Foumitha We look forward to meeting you! Note: Candidates who are within 5km radius from the office or ready to relocate to JP Nagar and are willing to work in the night shift timings will be given priority. Please carry your updated resume while reaching the office location. Best of luck for your interview Contact Information: Email: careers@invensis.net Phone: 8618874065/ 8867071043 Thanks & regards HR team InvensisTechnologies https://www.invensis.net/careers