Assistant Manager - IT

Job Description

Key Responsibilities: IT Infrastructure Management: Ensuring network security, monitoring performance, and troubleshooting connectivity issues. User Support: Resolving technical problems, setting up user accounts and permissions, and responding to employee IT queries. Application Management: Managing the lifecycle of software applications, including installation, upgrades, and maintenance. IT Asset Management: Procurement, deployment, and maintenance of hardware and software assets. Reporting and Documentation: Maintaining accurate records of IT assets and performance, and providing reports to management. Training and Support: Providing technical training to employees and assisting with the implementation of new technologies. Collaboration: Working with other IT teams to ensure system efficiency and troubleshoot issues. Project Support: Assisting with IT projects, such as new software deployments or hardware upgrades. Qualifications: Technical Knowledge: Strong understanding of IT infrastructure, networking, hardware, and software applications. Problem-Solving Skills: Ability to diagnose and resolve technical issues effectively. Communication Skills: Ability to communicate technical information clearly and concisely. Organizational Skills: Ability to manage multiple tasks and projects simultaneously. Customer Service Skills: Ability to provide friendly and helpful support to users. Experience: 3-5 years of experience in an IT support or infrastructure role. Experience in a call center environment will be desirable.