Job Description

Role & responsibilities : To Manage PCC/Front Office/ Admin effectively and ensure adequate training is given. Man power planning, budgeting, roster, scheduling/allocating man power Effective resource utilization Implement and maintain NABH and JCI quality standards and SoPs and ensure departmental indicators are updated Coordinating with each and every department for smooth functioning of hospital Plan, Direct, Supervise and Coordinate hospital functional operations and activities. Compile Statistical and Patients Satisfaction Reports, analyze and summarize these reports and state possible corrective action wherever indicated in endeavours to improve and customize hospital services. Liaise with support functions for smooth work flow To co-ordinate with the management in organizing and conducting patient welfare program, Cancer rose-day, Cancer Survivors Day etc. To inspect wards, ensuring hygiene and patient comfort. To conduct departmental meeting once a week for better team spirit & enhancement of patient comfort. Reporting & handling incidents & complaints regularly To send details of concession and financial assistance given to patients from HCG foundation to accounts department Grievance handling, documenting complaints, action taken and follow up Oversee day to day operation of IP and ward and ensuring quality care is provided. Monitor patient flow and streamlining the process flow of various units. Ensure facility upkeep, department functioning to meet the service standards. Planning efficient utilization of resources based costing. Set KRA for PCC/ Front Office/ Admin and review their performance appraisal. Ensuring a high quality customer experience, elevating customer satisfaction, while adhering to the organizational goal and work processes and manage effective operations.