Job Description

Job Title: Assistant Manager - Operations. Location: Bangalore. Experience: 0 - 1 year. Education: Any Graduate / Any Post Graduate. CTC: Will be offered on the basis of interview. Notice Period: Immediate No. of openings : 6 To look after operations of large Citizen Service based e-Governance project in Bangalore. Operations include quality of Service Delivered to Citizen. Monitor the adherence to the SOPs. Contribute to define SoPs for new service launched. Monitor Citizen Service Center Operations. Coordinate with IT team for uptime of IT equipment at Center Coordinate with Software team for application issues. Monitor housekeeping and Security at centers Monitor staff attendance Visit centers periodically Take citizen feedback and suggest corrective actions. Monitor cash management activities Coordinate with local authorities wherever required Detect the frauds, wrong practices etc and ensure best decorum is maintained in the centers. Fluency in Kannada is a must (read, write, speak, understand).