Assistant Manager Operations

Job Description

Key Responsibilities: Manage day-to-day operations of the domestic sales process, including outbound and/or inbound sales campaigns. Drive the team to achieve and exceed daily/weekly/monthly sales targets and conversion ratios. Coach, motivate, and mentor team leaders and agents to improve performance and productivity. Monitor sales calls, provide real-time feedback, and ensure adherence to quality and compliance standards. Analyze sales metrics, customer feedback, and call reports to identify areas of improvement. Collaborate with training teams to enhance agent product knowledge and selling skills. Prepare performance reports, sales forecasts, and business reviews for management and clients. Manage escalations and complex customer interactions as needed. Coordinate with cross-functional departments (Training, HR, Quality, etc.) for smooth process delivery. Promote a performance-driven culture while maintaining high levels of employee engagement. Qualifications and Experience: Any Graduation 3- 6 years of BPO experience, with at least 12 years in Domestic BPO - Hardcore Sales. Proven experience in telesales, upselling, or cross-selling campaigns. Strong track record of achieving and exceeding sales KPIs. Skills Required: Excellent communication, persuasion, and negotiation skills. People management and team-building abilities. High energy and result-oriented mindset. Ability to analyze data and take data-driven decisions. Proficient in MS Office tools, especially Excel and PowerPoint. Fluency in English and local languages (as required by process).