Job Description

Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo - expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications and Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter