Job Description

Role & responsibilities Quality Management Functions :- Ensure that all in-house systems and procedures are updated, revised and modified to meet the needs of external certification bodies. Respond to customer complaints putting in containment actions, full analysis, poka-yokes (error proofing), and implementing short-term and long-term countermeasures. Champion a program for the implementation and sustainment of a continuous improvement culture Update quality documentation and communicate to carry forward lessons learned from quality concerns in new customer contracts. Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits. Train others in all aspects of the quality system and application of procedures. Undertake internal and process audits of the Quality Management System (QMS). Management of the Quality Engineers and Technicians in the sign-off of parts and the resolution of internal/external quality concerns. Establish and refine quality sign-off instructions, standards and documentation. Report against agreed quality metrics on a monthly basis. Lead regular inspection meetings with representatives from appropriate departments to establish an action plan for improving build quality. In conjunction with the Supplier Quality Assurance function, reduce the effect of non-conforming supplier materials on the production area quality. Produce written reports and make presentations. Perform root cause analysis and resolve problems. Stay current and up to date on any changes that may affect the supply and demand of needed products and materials and advise others of any impact Develop, implement and manage key performance indicators (KPIs) for each area of responsibility Set department objectives/KPIs and review and assess ongoing performance of direct reports Ensure KPIs are met by working to the overall plan, including management of, and reporting Report on achievement of targets and identify any actions required. Conduct risk assessments of processes and tasks in the department. People Management :- Ensure the delivery of the People Strategy within area of accountability Manage, coach and develop a high performing Quality Operations team that meets agreed objectives and which delivers best practice results, added value and continuous improvements Motivate and coach the team to operational success Monitor the completion of tasks and ensure good performance and record on appropriate systems Review, implement and update company records e.g. training matrices, performance reviews, risk assessments Provide technical expertise to the team Manage contractors on site to ensure they meet legal and company requirements Relationship Management :- Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the Quality strategy Communicate with stakeholders the impact of market change and potential effects on engineering design and development. Recommend solutions without compromising quality or service while optimizing cost Liaise with suppliers to resolve quality issues Liaise and communicate with other departments, customers, suppliers and other service providers Work as part of the Management team to share ideas and improve operation, recommending, supporting and implementing continuous improvement activities and process and procedure improvements to optimize results and improve quality of delivery, in line with quality standards requirements delivery in line with Company and Customer requirements Communicate with personnel at all levels, internally and externally to the Company, in relation to Quality matters Preferred candidate profile B.E. or Diploma Mechanical with 10 to 15 years of experience in Quality at Auto Ancillary Industry. Good verbal and written communication skills. Good in computer skills and knowledge of ERP. Knowledge of IATF 16949, TPM, Quality System. Diligent; good in analytical skill with problem solving techniques