Job Description

Role & responsibilities Key Responsibilities: 1. Quality Assurance & Compliance: Ensure adherence to QAI/NABH/JCI Home Healthcare Standards and other relevant healthcare regulations. Conduct regular clinical audits , patient record reviews, and infection control checks. Monitor compliance with patient safety protocols and escalate concerns when necessary. Ensure proper documentation and tracking of incidents, adverse events, and near misses. 2. Process Improvement & Training: Develop and implement Quality Improvement Programs (QIPs) to enhance service efficiency and clinical outcomes. Train and mentor nurses, physiotherapists, doctors, and caregivers on best practices in home healthcare . Standardize clinical SOPs (Standard Operating Procedures) and ensure their implementation. Organize quality training sessions and workshops on infection control, emergency response, and patient safety. 3. Audits & Reporting: Conduct monthly and quarterly quality audits across various home healthcare services (nursing, physiotherapy, medical equipment, critical care at home, HR, Operations, Hub, etc.). Prepare and present audit reports with root cause analysis and corrective action plans. Track and report KPIs (Key Performance Indicators) such as patient satisfaction, readmission rates, and incident reports. 4. Patient Experience & Feedback Management: Monitor and improve the patient experience and caregiver engagement . Handle patient complaints and grievances , ensuring timely resolution along with the service excellence team. Implement a structured feedback mechanism for continuous service improvement along with the service excellence team. 5. Vendor & Equipment Quality Control: Ensure quality compliance for medical equipment and consumables used in home care. Oversee the vendor onboarding process and conduct quality checks for third-party service providers. Ensure SCM does medical equipment maintenance, calibration, and downtime management as per the guidelines. Required Qualifications & Experience: Education: BSc/MSc Nursing, BPT/MPT, MBBS, or MHA (Master of Hospital Administration) preferred. Additional certification in Quality Management (e.g., NABH Assessor, Six Sigma, or ISO 9001) is a plus. Experience: 47 years of experience in healthcare quality management . Prior experience in home healthcare, hospitals, or diagnostic chains is preferred. Skills & Competencies: Strong knowledge of QAI, NABH, and ISO accreditation . Expertise in clinical audits, risk management, and process improvement . Excellent analytical, problem-solving, and leadership skills . Proficiency in MS Excel, PowerPoint, and data analysis for reporting. Preferred candidate profile Perks and benefits