Job Description

Job Summary: We are looking for a motivated and customer-centric Sales Associate / Assistant Sales Manager - D2C with 2 to 3 years of experience to join our Direct-to-Consumer (D2C) sales team. In this role, you will be responsible for driving sales growth, building and maintaining strong customer relationships, and providing exceptional service through various online and offline channels. You will be integral in enhancing our customer experience, increasing brand loyalty, and achieving sales targets in a fast-paced, dynamic environment. Key Responsibilities: 1. Sales Execution: Product Knowledge: Develop a deep understanding of the company's products or services to effectively communicate their benefits and features to customers. Sales Targets: Achieve and exceed individual sales targets through direct interactions with customers, both online (via e-commerce platforms) and offline (e.g., pop-up shops, in-store, or at events). We offer a Fixed handsome salary along with a very attractive incentives that will directly impact your earnings, making this a highly rewarding role for those who are driven to succeed. Lead Generation & Conversion: Identify and nurture potential leads through various marketing and outreach efforts, converting them into paying customers. Cross-Selling & Upselling: Promote complementary products or services to enhance the overall value of the customer's purchase, improving the average order value. 2. Customer Relationship Management (CRM): Customer Support: Assist customers by addressing their inquiries, resolving complaints, and providing guidance on product features and availability. Respond promptly to customer concerns through various channels (email, live chat, social media, etc.). Customer Engagement: Build lasting relationships with customers by providing personalized service, following up on previous purchases, and offering relevant promotions or new product launches. Loyalty Programs: Actively promote customer loyalty programs, encouraging repeat purchases and engagement with the brand. 3. E-Commerce & Online Sales: Order Management: Process and track customer orders, ensuring smooth transactions and timely deliveries. Manage order updates and communicate proactively with customers regarding order status. Website Support: Collaborate with the e-commerce team to ensure product availability and accuracy of online listings (product descriptions, pricing, images, etc.). Monitor online sales trends and suggest strategies to improve performance. Social Media Engagement: Assist in promoting products and brand campaigns on various social media platforms, engaging with customers through posts, direct messages, and comments. 4. Sales Strategy & Reporting: Sales Reporting: Maintain accurate records of customer interactions, sales activities, and pipeline status. Provide regular updates on sales performance, customer feedback, and any issues that may affect sales. Market Feedback: Gather customer insights and competitive intelligence to help the sales and marketing teams refine product offerings, pricing strategies, and promotional campaigns. Collaboration: Work closely with the marketing, product, and customer service teams to implement integrated sales strategies that align with company goals. 5. Brand Representation & Customer Advocacy: Brand Ambassadorship: Represent the companys brand in a professional and enthusiastic manner. Ensure that all interactions reflect the companys values and culture. Product Demonstrations: Provide live product demonstrations (when applicable) and assist in product trials to enhance the customer experience. Event Participation: Assist in pop-up stores, exhibitions, or promotional events as needed to drive sales and increase brand visibility. Qualifications: Education: Bachelors degree in Business, Marketing, or a related field (preferred, but not required) OR any graduate will do Experience: 2-3 years of experience in a sales, customer service, or retail role, preferably within a D2C (Direct-to-Consumer) or e-commerce environment. Proven track record of meeting or exceeding sales targets. Familiarity with CRM tools is a plus. Skills: Strong Communication: Excellent verbal and written communication skills to engage with customers, understand their needs, and articulate product benefits. Customer-Centric: Strong focus on delivering outstanding customer service and creating positive experiences. Tech-Savvy: Comfort with using online sales tools, CRM systems, and social media platforms to engage with customers. Problem-Solving: Ability to address customer issues and find effective solutions in a timely manner. Sales Acumen: Solid understanding of sales processes and techniques, including lead generation, closing sales, and upselling.