Assistant Manager - Service

Job Description

Essential Functions/Responsibilities: • Meet CSAT & service delivery target as per organization YOY target. • Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. • Maintain Service Delivery operations for assigned region. • Dealers/ Distributors/ Customers visits. • Reviewing team performance on regular basis. • Regular Product & soft skill training for direct/ASP/DS team. • Development of service infrastructure for location. • ISO, ASP review & improvement actions. • Dealer defectives management as per organization policy. • Leading, managing & monitoring the performance ASP’S team to ensure efficiency • Monitoring of CRM on regular basis for smooth service operations and pending calls. • Responsible for claim settlement for all the ASP’s as per timeline. • Yearly revenue target as per yearly budget. • Monthly report as per business requirement. • Service expansion as required, ensure 100% service coverage. • Regular Quality feedback to support organization to have continuous improvement Preferred skills: Candidate should be strong in Team Management, Communication & Presentation Skills, experience in consumer durable services, customer handling skills and MS Office.