Job Description

To audit and review current presales process and establish a well-defined process. To audit presales calls and observe interactions with customers to assess quality and monitor the adherence of processes set. To coach individuals on a regular basis; providing specific guidance thus improving individual and team s performance. Conduct sales calls audit and identify areas of improvement and provide training. To analyze sales & customer service specific training need, develop relevant content & ensure effective training delivery of the same. To conduct training for new and current associates and develop precise and individualized training plans for underperforming staff. To observe sales encounters and CRM interactions with customers and determine the training needs for individuals and team. To do sales perspective competitor analysis; study the difference in product and customer service aspects. To create competitor awareness in the sales team and educate on product advantages. To deliver product training on a regular basis reiterating value based selling practices. To coordinate with respective customer facing departments for preparation of product training content. Provide regular updates on current market trends, customer requirements and government norms to respective stakeholders. To ideate and provide consistent learning through various alternate means (video-based learning, case studies, etc.) To participate in review meetings and provide inputs on strengths and areas of improvements.