Job Description

Job responsibilities :- Achieve category-wise Sales targets for his/her respective territory/region Franchise Management- Manage the current store network in the region and identify opportunity for network expansion Implement Store led BTL activities to drive footfalls Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions Retaining the existing or new customers and create a culture of Customer First Approach across region/territory Maintain and monitor store inventory and achieve annual stock-turn targets Coordinating with inter departmental personnel Working on ERP system, Magento, Ameo, POS etc Solve customer complaints & grievances Implements SOP’s, company policies and VM guidelines at stores P&L, budgeting & maintain ideal stock norms at stores Spearhead Train the Trainer program and ensure each store executive attends training modules Coordinate with projects team during the fit-outs of new store and pre plan for Store launch- Soft/Marketing launch Stocking, inter-region stock movement & Dynamic inventory Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Qualification & skills :- 4 - 8 yrs of experience as in cluster management, handling Retail Store Operations Selling & customer service Knowledge on merchandising, Customer engagement MIS Reporting, Retail Metrics & Retail Finance/Profitability Business Acumen C-Sat & NPS evaluation process BTL Activities to drive foot-falls Understanding of stock turn & Mark ups Franchise Management