Job Description

Key Responsibilities: Provide end-to-end operational support to field teams, ensuring seamless execution of processes and effective communication. Professionally manage inbound and outbound calls, addressing customer and team queries while delivering timely and effective solutions. Oversee and manage the Management Information Systems (MIS) to track key operational metrics, enabling data-driven decision-making. Utilize advanced Excel skills to streamline office operations, including data analysis, reporting, and process optimization. Demonstrate flexibility by working in rotating shifts to ensure continuous support and coverage across different time zones. Key Requirements: Proven experience in a similar role, preferably in a dynamic, fast-paced environment. Strong verbal and written communication skills, ensuring effective engagement with all teams and stakeholders. Expertise in MIS tools and techniques, with a focus on operational tracking and reporting. Advanced proficiency in Excel, including functions such as VLOOKUP, pivot tables, macros, and other analytical tools. Exceptional organisational skills and the ability to multitask efficiently in a high-pressure environment. Who Are We Looking For? Strong communication skills (both written and verbal) are essential. Proficiency in MS Office Suite, with advanced Excel and PowerPoint skills. Willingness to work rotating shifts A graduate degree from an accredited university, preferably in a science-related field. Positive attitude and strong work ethic with a focus on operational excellence. A minimum of 25 years of experience in MIS, backend support, logistics, warehouse management, or the healthcare industry.