Job Description

Assistant Training Manager - Hospitality background candidate for Lonavala location Human Resource Admin, Assistant Training Manager We are seeking a dedicated and dynamic Assistant Training Manager with a specialty in Food Beverage (FB) Service and Housekeeping to join our team at Della Adventure Resorts. The ideal candidate will have a strong background in departmental training, excellent communication skills, and a passion for delivering exceptional guest experiences. Key Responsibilities Training Program Development: Design, implement, and evaluate comprehensive training programs for operational departments to ensure consistent and high-quality service. Training Delivery: Conduct engaging and informative training sessions, workshops, and on-the-job training for new hires and existing staff. Performance Monitoring: Regularly assess staff performance through evaluations, feedback, and observations, and provide coaching and support to help team members improve their skills and knowledge. Standard Operating Procedures (SOPs): Develop, update, and enforce SOPs for Departments to maintain consistency and excellence in service delivery. Cross-Department Collaboration: Work closely with department heads and management to identify training needs, develop training schedules, and ensure alignment with the resorts goals and standards. Guest Experience Enhancement: Continuously monitor and improve service quality to enhance guest satisfaction and address any training-related issues that may affect the guest experience. Training Materials: Create and update training manuals, guides, and other materials to support training initiatives. Compliance: Ensure all training programs comply with industry standards, health and safety regulations, and company policies. Reporting: Maintain accurate records of training activities, staff progress, and training outcomes, and provide regular reports to management. Qualifications Education: Bachelors degree in Hospitality Management, Training Development, or a related field. Experience: Minimum experience of 4-5 years as a departmental trainer or a professor in FB Service and Housekeeping department from a reputed institute, luxury resort or hotel environment.