Job Description

Company: Marsh Description: We are seeking a talented individual to join our Finpro team at Marsh India Insurance Brokers Pvt Ltd. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Assistant Vice President - Finpro We will count on you to: Provides guidance and reviews (complex) escalated claims in order to determine coverage and what policies will be impacted by a claim and provides resolution where possible, otherwise refers claim to Claims Advocate to ensure the proper processing of claims. Reviews incoming documentation and new claims notifications of a complex nature or for large and/or complex clients, informs all relevant parties of any potential problems or contentious claims, and refers to Claims Advocates as needed in order to ensure the proper protocol is followed. Maintains regular contact with a portfolio of complex and/or large clients to build trust, internal expertise and ensure departmental accountability. Liaises with clients for claim-related issues or client service concerns to resolve complex issues with insurers on claims notifications, updates, information requests, queries, acknowledgements or other issues, keeping all relevant parties informed, as appropriate, of any potential problems, contentious claims or general claims trends. Participates in internal and external audits as appropriate, where applicable, provides feedback & recommendations for improvements to help the department improve its operations, particularly in geographies with a variety of large and complex clients. Mentors, trains and provides guidance to colleagues as required to improve the knowledge base of the department. Provides guidance in resolving issues with non-paying insurers for outstanding settlements to retain relationships and expected outcomes for those filing for claims. What you need to have: Corporate Relationship Management / Business Solution Provider from a service background. Ability to manage diverse client cultures i.e. Indian Corporate, MNC Corporation and PSU clients. Domain knowledge preferred MBA from a reputed B - School 6+ years of experience in insurance industry. What makes you stand out? Proven Leadership skill traits (elected leader in community, school & college). Background of having leadership role. Exceptional selling & negotiation skills. Strong analytical, problem solving and decision making skills. Good networking skills and relationship management skills. Excellent communication, Public Oratory and presentation skills. Ability to work independently and within a team. Organised, self-discipline and pro-active. Good multi-tasking ability. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh , a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com , or follow on LinkedIn and X . Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.