Job Description

As a Cloud Support Engineer, youll work both independently and collaboratively with your team to troubleshoot and resolve highly-technical issues that customers encounter while using our platform. Youll partner cross-functionally with our product and engineering teams to drive feedback, improve internal external tooling, launch new products features, and deliver an exceptional customer experience. What You ll Be Doing Responding to a high volume of technical tickets generated by our customers in a timely manner Troubleshooting common issues related to Nodejs (and common app stack) configurations (database, dependencies, env vars, etc). Investigating root cause of app failure (server crash, datacenter outage, resource exhaustion, etc) Working both collaboratively and independently with our support, product, and engineering teams Identifying, communicating, and documenting process and policy improvements What We ll Expect From You Willingness to work during night hours i.e. 10:00 pm - 6:30am IST Experience configuring, starting, and debugging Nodejs (or other common) applications Experience with Linux command line operations Excellent written and verbal communication skills Successful track record in providing exceptional support to tech-savvy customers Unrivaled passion for customer advocacy and technology Strongly identify with our products, brand, and team culture Growth mindset, with an unrelenting focus on improving your knowledge and skill set Highly self-motivated with the ability to work independently and collaboratively with a high degree of autonomy in a remote work environment Strong analytical and pattern recognition skills Bonus: Experience in deploying and managing production-ready applications Bonus: Familiarity with 12-factor app methodology Bonus: Experience with Continuous Integration / Continuous Delivery (CI/CD) Bonus: Programming/Scripting languages (Bash, PHP, Go, Python, NodeJS) Bonus: Knowledge of, and contribution to Open Source projects Bonus: Experience with one or more database engines (MySQL, MariaDB, PostgreSQL, Redis, MongoDB)