Associate Consultant, Process Excellence

Job Description

Job Description Associate Consultant, Process Excellence The candidate will be part of a centralized function supporting all Business Units that write Insurance Multinational Solutions. The function in India is an extension of Multinational Solution Services (MSS) function located in New York, London, Hong Kong, Mexico & Austria. The MSS India team, among other responsibilities, is responsible for generating and reporting key metrics around the Multinational Solution business and help support the management by providing analytical insights on a variety of data. In this role, you'll transform the gathered insights into action, driving process excellence and continuous improvement to fulfill our ambition of delivering exceptional service to our customers. What You’ll Be DOING What will your essential responsibilities include? Champion improvement initiatives to elevate KPIs and resolve operational challenges. Collaborate with the Process Excellence Manager on global projects, including deploying process mining tools and developing comprehensive reports and data initiatives. Craft compelling business cases, perform insightful data analyses, and contribute to process discovery and enhancement. Conduct thorough analyses to aid the Process Excellence Manager and formulate innovative solution proposals. Assist in defining and developing new KPIs and data insights to drive informed decision-making. Identify and capitalize on opportunities for enhancement within the value stream. Engage in team calls across European and US time zones. Overtime, cultivate deep expertise in Multinational Solutions and Process Excellence. Gain a thorough understanding of the business processes, systems and terminology integral to Multinational Solutions. Experiment with data to grasp vital statistics concerning owned and partner offices, from both the producing and incoming perspectives. Uncover country and product-specific nuances as you spearhead and contribute to improvement initiatives, driving the organization towards an improved future state. Expand your knowledge of processes to evolve into a Process and Operational Excellence Expert, making a significant impact on the organization's journey towards continuous improvement. You will report to Senior Delivery Lead. What You Will BRING We’re looking for someone who has these abilities and skills: Required Skills And Abilities Graduate/post-graduate from a reputed Indian University. Relevant years of experience in continuous improvement (CI), business process management (BPM), or operational excellence, preferably within the insurance industry. Demonstrates ownership, initiative, and a curious mindset for discovering improvement opportunities and innovative solutions. Excellent logical and critical thinking skills, with the ability to think in process terms and challenge existing ways of working. Exceptional attention to detail and a commitment to meeting delivery timelines. An effective communicator with excellent interpersonal skills, capable of engaging with team members and stakeholders. A collaborative team player with a drive for excellence and the self-motivation to work self-directedly in a fast-paced environment. Experience in roles involving regular calls and meetings. Skilled in presenting solutions/proposing ideas. Desired Skills And Abilities Excellent analytical skills with expertise in CI, statistics, facilitating root cause analysis and solution brainstorming, visual management, and value stream/process mapping. Familiarity with PDCA, DMAIC, Lean tools, business process management methodologies and change management. LSS certification preferred. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Show more Show less