Job Description

about the role Vendor Manager-In partnership with Business Units, Sourcing and the Partnership Office, establish and contribute to Vendor Governance. Typical contributions include costs incurred from this vendor, product and customer evolution, performance reviews, certifications. A set of procedures, templates and checklists to ensure that approach to vendor management is structured, objective, measurable and re-usable. This facilitates best practices from initial vendor selection through governance, performance evaluation and continuous improvement. It covers: - vendor assessment during the RFP stage - Service Descriptions and SLAs - Operational Interlocks, Escalation matrices and procedures - Performance Reporting and Root Cause Analyses Constant liaison with operational teams to ensure that: - issues are addressed in a timely manner, - trends are identified - product evolution and developments are shared - training and certification issues are addressed Host vendor performance reviews: - compare vendor performance with commitments - represent OBS s interests in vendor s service improvement initiatives - review costs including performance rebates/penalties about you Negotiation skills (at senior management level), business acumen, presentation/communication skills. Basic understanding of Orange Business cost structures, use of product codes, budget allocation. Ability to produce clear, structured business documentation (e.g. Service Description). Analytical skills. Project Management techniques. Proficient with a Service Management methodology (preferably ITIL). First degree in business, technology or science. Fluent in English; a command of French is an advantage ITIL certification is an advantage Project Management certification is an advantage