Associate - C&R

Job Description

Department Correspondence & Research Job posted on May 12, 2025 Employment type Full Time Associate/Analyst – Processor About Us Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company. Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology. Link - https://www.gomoder.com/about-moder Job Overview: The Research department is responsible for researching and responding to written inquiries and complaints received regarding their mortgage accounts, in accordance with the regulatory and investor requirements. Further coordinate with other business units such as Legal, refinance, Underwriting, Payoff, Credit Reporting, Tax Department, Private Mortgage Insurance, Property Insurance, Ombudsman, Year End, Title and Lien release etc, to resolve customers complaint Ensure all assigned cases are worked in accordance with regulatory, investor/insurer, and Trust Policy requirements and timelines. Update and document all tracking systems including the clear and accurate documentation of the accounts worked Roles & Responsibilities Processing tasks as per the process guidelines Meeting assigned productivity and quality targets Adhering to SLAs and TATs Candidate should be open to work in shifts. Interpersonal relationship at work with peers Adhering to organization policies Qualification & Experience Educational qualification and years of experience required in any specific domain/skill for the role Basic Degree completion (15 years of education) strong written and oral communications skills in English Minimum 3 years of US Mortgage Experience with 2 years in research and resolution department