Job Description

Associate Customer Success Manager at Edwisely Overview of the role: Join us as an Associate Customer Success Manager and revolutionize the higher education sector! We are seeking passionate individuals who are dedicated to transforming student learning experiences and making a meaningful impact. Experience: 2-6 Years Location: Chennai Key Responsibilities: Build and nurture strong relationships with college students, faculty, HOD, and management, ensuring their needs are met and exceeded. Analyze customer data to enhance experiences and drive business growth. Research and publish insightful white papers that contribute to industry knowledge. Develop training materials and conduct product demonstrations to empower clients. Develop and document high-level strategies for accomplishing specific project objectives. Evaluate and refine onboarding processes, communication infrastructures, and customer success initiatives. Desired Candidate Profile: Proven experience in people management. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. A genuine passion for the education sector and a desire to enact change. Excellent presentation skills. Flexibility to travel as needed.