Posted:6 days ago| Platform:
On-site
Full Time
Possess good understanding of Operational metrics and their impact in an IT organization Understanding of PMO activities Governance around managing projects, customers etc. in the ERP system Good written oral communication and Interpersonal Skills High motivational levels and need to be a self-starter A collaborative work style to engage peers and colleagues Strong knowledge of the MS Office Applications (Excel and PowerPoint in particular) Job Responsibilities Understand, calculate and publish Operational metrics like Utilization, Attrition, headcount as per the defined processes Track projects against schedules and budget, and report status to internal team on regular basis and leadership on need basis Work with the team on preparing periodic business reviews, management reports and presentations for diverse audience Guide business teams around operational activities, and help them with their queries, provide best practice guidance as and when needed Provide governance around the process of creating new customers, projects and employees in the system Understand the company business processes and ensure that the ERP system is in sync with it, this also involves some ERP system administration tasks Manage information from diverse systems to produce MIS reports, perform regular as well as AdHoc analyses for business and leadership Understand and participate in process of weekly revenue forecasting / MLE update which is sent to the leadership Prepare and analyze trends on operational as well as financial metrics as compared to the previous years Maintain a strategic focus with frequent interaction with the business and support functions to maintain a balance between immediate needs long business goals
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