Job Description

Monitor and reconcile customer accounts to ensure accuracy and prompt payment collection. Create Invoice of customers for services rendered. Verify the supporting documents. Invoices are correct/quality check before forwarding them to customers. Issue debit and credit memos and statements to customers, cancel or void invoices, and respond to customer concerns relating to billing. Perform Daily, Weekly and Monthly reconciliation between payments received and invoices outstanding. Customer-wise maintaining spreadsheets and files and tracking the status of invoices. Update customers files by making changes such as to their contact information to their master files. Liaising with the operation and accounts receivable teams to resolve outstanding queries. Daily/weekly and month end unbilled reporting and account reconciliations. Investigating and resolving queries relating to non-payment of invoices. Generate and send customer invoices, statements, and payment reminders. Follow up and communicate with customers regarding outstanding invoices and payment discrepancies. Investigate and resolve billing and payment issues, including chargebacks, disputes, and refunds. Collaborate with the sales team and customer service department to address customer inquiries and resolve any issues impacting payment collection. Prepare and analyze accounts receivable aging reports to identify past due accounts and prioritize collection efforts. Maintain up-to-date customer records with accurate billing and contact information. Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues related to accounts receivable. Required skills Good knowledge of accounting principles, accounts receivable procedures, and financial reconciliation. Attention to detail and high level of accuracy in data entry and record-keeping. Good communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders. Knowledge of MS Office applications, particularly Excel. Strong problem-solving and analytical skills, with the ability to identify and resolve complex billing and AR issues. Ability to work independently and as part of a team, with a proactive and results-oriented mindset.