Job Description

Develops relationships within immediate team and is closely supervised Follows established procedures and methods to solve problems Provides world-class technical support by assigning and closing tickets, responding to requests, and working with team members to find the correct solution when documented procedures and knowledge articles do not address. Collaborates with internal departments for employee onboarding and offboarding efforts; including account set up and disablement, tracking of shipment & return of equipment Conducts our IT onboarding activities for new hires. This includes ensuring the new hire s equipment is prepared ahead of their first day and facilitating new hire IT orientation sessions to acquaint them with Arete s systems and programs Drives the use and improvement of our self-help resources including our internal knowledgebase, chatbots and self-service portals.. Coordinates efforts that result in intuitive experiences and excitement about the use of our space Coordinates the logistics and of our hardware assets; manage inventory of all hardware and software assets for the APAC Region. Tracks new and emerging trends in technology that affect and/or may benefit Corporate IT and internal customers Maintains and develop end-user and administrator documentation of end-user facing corporate IT systems/Services Demonstrates technical acumen and skill development of hardware, networking, security, and system administration skills through on the job training that could include but not limited to problem solving sessions, operational reviews, project work and other opportunities. Performs other duties as assigned by management SKILLS AND KNOWLEDGE Excellent communication skills and professional demeanor Customer service focused Ability to multitask Excellent priority management and problem-solving skills Strong personal organization and time management skills Strong sense of teamwork and collaboration A high degree of empathy for our internal employees and feel the only measure of success is how well we fulfill their needs A demonstrated ability to create elegant documentation that empowers people to help themselves A passion for improving the human experience with technology at work An ability to communicate technical concepts and processes thoughtfully and effectively, no matter the audience The ability to manage projects and track progress accurately Experience using a ticketing system to triage and escalate tickets, preferred Ability to work independently with moderate supervision A proven track record of delivering high quality IT onboarding and support Experience working with and supporting mobile platforms (iOS, Android) and common office technology (meeting rooms, security badges, printers, AV support) JOB REQUIREMENTS Bachelors Degree and 0-1 years related experience 3+ years of experience working in the technology field preferred Technical Certifications a plus Technical competencies in the following areas: Microsoft s Office 365, Azure Active Directory, MDM Platforms, Windows 10, MacOS, iOS, Android OS, Hardware