Job Description

ThoughtFocus is looking for Associate - IT to join our dynamic team and embark on a rewarding career journey. The IT Associate is responsible for providing technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, installing and configuring computer systems, and ensuring the smooth operation of the IT environment. The IT Associate works closely with other members of the IT team to address technology-related concerns and implement solutions to improve efficiency and productivity. Key Responsibilities : Technical Support : Provide frontline technical support to end-users via phone, email, or in-person. Troubleshoot hardware, software, and network issues, and resolve them in a timely manner. Hardware and Software Installation : Install, configure, and maintain computer hardware, software applications, and peripheral devices such as printers and scanners. System Administration : Assist in the administration of servers, user accounts, and security settings. Perform routine maintenance tasks, such as system updates and backups. Network Support : Assist with network infrastructure setup and troubleshooting. Configure routers, switches, and firewalls as needed. Monitor network performance and address connectivity issues. Documentation and Training : Maintain documentation of IT systems, processes, and procedures. Provide training and guidance to end-users on using IT resources effectively. IT Asset Management : Manage inventory of IT assets, including hardware, software licenses, and other equipment. Track procurement, deployment, and retirement of IT assets. Security Compliance : Ensure compliance with IT security policies and procedures. Implement security measures to protect against unauthorized access and data breaches. Vendor Management : Coordinate with external vendors and service providers for technical support and procurement of IT products and services.