Associate - KYC

Job Description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions. Job Description Value Preposition: Responsible for processing expertise when performing the department’s daily operational tasks and when providing operational support to internal business partners and/or Clients. Responsibilities may include but are not limited to establishing and ongoing Onboarding, KYC and ongoing maintenance of all commercial client information files (CIFs), deposit products, online banking & cash management services function for all clients onboarded within the bank. This team will be based out of its Bangalore GDC Job Details Performs assigned activities required to support Global Operations. Works independently and has proven expertise that is applied to the essential functions. Utilizes knowledge or resources to resolve complex issues; seldom encounters issues requiring escalation. General operations functions may include, but are not limited to: Position Title: Associate KYC Career Level: S4 Job Category: Fresher Role Type: Hybrid Shift Timings: 2.00 PM - 11.00 PM Job Location: Bangalore About The Team Client Advisory Services (CAS) is an organization within Enterprise Operations consisting of client-facing, operational support, quality control, KYC, automation, and other business services teams. Client Facing teams support SVB Commercial, CIT Onboarding and FCB General Bank clients of all segments. Impact (Job Summary/Why This Role Matters) This role exists to ensure that every client interaction through the advisory services journey is seamless, compliant, and client-centric. In a complex regulatory environment, By being part of this team, candidates will play an active role in driving First Citizens’ commitment to operational excellence, client trust, and strategic growth, making them a critical enabler in the bank’s global success story. Key Deliverables Performing validation and/or quality control checks for all accounts onboarded in the bank in line with the global KYC standards across jurisdictions Communicate effectively with various cross-functional business team partners and bank clients. You will serve at the forefront of our client’s experience and ensure all information is accurate before onboarding the client. Research and reach out to your colleagues if any critical information is missing to comply with regulatory requirements. Setting expectations and delivering consistent follow up to ensure completion of the application is a critical deliverable in this role. Utilize your organization skills to track response and follow through with case resolution and use problem-solving skills to handle issues with diplomacy, tact and efficiency. Play a major role in mitigating firm and client risk; as a result, you will use effective research skills while managing the client experience and internal partner expectations. Share joint accountability with one’s direct manager for goal development, training initiatives, and partner feedback. Functional Skills Skills & Qualification: Excellent oral and written communication skills. Demonstrated expertise of bank products, regulations, department processes & procedures. Candidates who are passionate about banking Operations, KYC, Onboarding, QC & willing to work in the US Shift. Technical Skills Fair understanding of the standard AML/KYC practices followed globally. Providing operational support to clients & business partners consistent with bank policy & procedures. Strong ability to multi-task, handle high volumes, and support cross-functional team Excellent written and verbal communication skills with ability to convey information. Solid networking skills, strong ability to establish relationships with internal clients. Strong attention to detail Provide operational support to clients & business partners consistent with bank’s policies & procedures. Qualification Bachelor’s Degree (preferably commerce) At least 0-1 year of prior work experience within Onboarding, Quality control or KYC – Know Your Customer process at any bank. Proficiency in MS products (CRM, Outlook), database apps, workflow platforms &/or analytics tools, is a plus. Relationship & Collaboration Reports to: Supervisory Partners: Analyst and Senior Analyst Equal Employment Opportunity FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle. Show more Show less