Associate Manager-Resource Planning (WFM)

Job Description

Roles & Responsibility: Responsible for forecasting volumes, AHT and Shrinkage based on historical data taking in to account seasonality and trends. Compute optimal staffing using forecasts and other staffing assumptions to support contractual goals. Prepare short term and long term staffing projections using optimal staffing plans Publish finalized staffing plans every week after discussions with stakeholders and taking into account business dynamics and customer requirements. Manage manpower requisitions that come out of the weekly staff plans and track their status to ensure timely hiring, training and go live. Assist in providing staffing requirements for all new and existing business Only from workforce management background. Open to work in 24*7 environment. Please share your resume at sweta.singh@sutherlandglobal.com