Job Description

Responsibilities: Become an expert in all facets of supported financial products (iLEVEL & QVal) Provide outstanding client services by presenting timely and positive resolutions to clients across all aspects of application support Effectively and efficiently troubleshoot client issues to resolution and escalate as needed, work with internal groups to document issues, and deliver effective solutions Monitor all incoming support channels to address client inquiries quickly and efficiently, manage multiple requests simultaneously. Maintain multiple client-reported questions or issues, document written and verbal communication in our internal CRM system. Work directly with senior managers on a regular basis, collaborate with colleagues across business lines and regions. Direct clients to Account Managers or training resources to ensure optimum usage across the organization What Were Looking For: The ideal candidate is inquisitive and quick learner of new technologies and financial products, while effectively communicating and engaging clients. They are detail-oriented, enjoy finding solutions for complex issues, and have the ability to provide step-by-step solutions. Ability to pick up/learn new technologies & Financial products easily Ability to quickly absorb and put into practice new information, instructions, or procedures, while seamlessly performing current job tasks 1 to 3 years of relevant client-facing experience can be a plus A Bachelors degree plus Masters degree (or equivalent). Preferably BE/BTech/Bcom/BBA/BBM plus MBA Strong written and verbal communication skills Someone who deals with challenging concepts and complexity comfortably Knowledge with REST API can be a plus A solid foundation of Excel skills. Good understanding of financial markets and securities.