Associate

Job Description

We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and resolving queries efficiently. Key Responsibilities- Handle customer queries via inbound/outbound calls, emails, and chats for international clients. Resolve customer complaints and escalate complex issues when necessary. Maintain up-to-date knowledge of company services and client expectations Ensure timely and effective communication with customers. Achieve individual performance metrics such as call handling time, quality, and customer satisfaction. Requirements: Excellent verbal and written communication skills in English. Ability to multi-task and adapt in a fast-paced environment. Strong problem-solving skills and attention to detail. Comfortable working in rotational night shifts. Benefits- Competitive salary and incentives. Transport allowance or cab facilities. Growth and learning opportunities. Insurance and other perks. Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708. Please share your CV's at nikita.mirchandani@sutherlandglobal.com or call/whatsapp at 7089367699 Regards, Nikita Mirchandani Talent Acquisition Associate 7089367699