Job Description

Responsibilities Key Deliverables Monitoring of Field failures related to Transmission aggregate.Responsible for reducing Repairs Per Hundred (RPH) and warranty cost.Analysis of field complaints and providing solutions as fast as possible.Field visits for onsite analysis and understanding applications / Usage.Providing field fix solutions.Deployment of current learnings on new product to ensure first time right new products.Ensuring sustenance of actions taken and Improving response time.Systematic approach of problem solving using some of the advanced problem solving tools.Co-ordination with other functions such as Customer care, CDMM, PDRDS and Manufacturing for faster implementation of solution Preferred Industries Education Qualification Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile General Experience 3-5 Years, exp in Field Quality preferred Critical Experience System Generated Core Skills Analytical Thinking Communication Skills Consumer Focus ISO 9000 - Quality Management ISO TS 16949 - Quality Management Microsoft Office Quality Management System (QMS) SAP Product Knowledge - Transmission Equipment Handling Maintenance System Generated Secondary Skills