Attentive AI provides innovative artificial intelligence solutions to enhance client engagement and support decision-making processes in various sectors.
Not specified
INR 14.0 - 30.0 Lacs P.A.
Work from Office
Full Time
About Attentive.ai: Attentive.ai is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple easy-to-use software platform. Were looking for a dynamic individual to join our team and help us drive retention, sales and grow our customer base. Job Description: We are seeking an experienced and dynamic individual to join our team as a Sales Manager. An ideal candidate will have 5+ years of experience in B2B SaaS sales to North American geography, with 2-3 years managing sales teams. In this role, you will directly manage, coach, and develop a sales team of 5-6 account executives and 3 sales engineers. This role may include a travel component, for visiting customers onsite in the US and Canada. Responsibilities of the Role: Team Leadership and Performance Management: Hire, train, and coach a sales team of 5-6 AEs and 3 sales engineers. Conduct regular performance reviews, set clear objectives, and provide ongoing feedback to team members. Revenue and Pipeline Management: Manage the overall sales pipeline to accurately forecast sales performance and revenue outcomes. Conduct regular pipeline reviews, providing guidance to ensure timely closure of opportunities Sales Enablement and Training: Ensure the sales team is equipped with the necessary knowledge, tools, and resources for success. Organize ongoing training on product updates, selling methodologies, industry insights, and competitor positioning. Sales Strategy Development and Execution: Work with revenue leadership to design implement sales plans to achieve revenue goals. Metrics and Performance Analysis: Define and track key performance indicators (KPIs) for sales. Institutionalize a data-driven decision-making approach to inform strategy adjustments and coaching plans. Cross-Functional Collaboration: Provide market and customer insights to product management and marketing teams. Requirements for the Role: 5+ years of experience in B2B SaaS sales Past experience in building and leading sales teams. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Ability to meet deadlines and work under pressure in a fluid environment. Open to evening work hours (US business hours i.e. (6 PM -3 AM)
Not specified
INR 3.0 - 7.0 Lacs P.A.
Work from Office
Full Time
Position - Marketing Manager: Tradeshows Conferences Company - Attentive OS Pvt Ltd Location - Noida Department - Growth Attentive.ai is a fast-growing vertical SaaS start-up, funded by Peak XV (Surge), InfoEdge, Vertex Ventures, and Tenacity Ventures that provides innovative software solutions for the landscape, paving construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple easy-to-use software platforms. Position Description : Attentive.ai is looking for a full-time Marketing Manager: Tradeshows Conferences to drive end-to-end execution of in-person tradeshows and virtual events to help promote its B2B SaaS products. We are looking for an experienced marketer with past experience in owning the tradeshows conferences channel to increase booth engagement and conversions. Roles Responsibilities : Trade Show Planning Execution Identify, plan, and execute the company s presence at key trade shows and conferences, ensuring seamless logistics, branding, booth setup, and budgeting (~24 events annually). Coordinate with internal stakeholders and vendors to manage end-to-end event logistics, including shipping, setup, and teardown. Ensure good exposure of the CEO and senior leadership at tradeshows with speaking sessions and panel discussions. Research and expand into new trade show opportunities beyond the US, aligned to long-term vision for Attentive Improve on-site footfall- with innovative activities and approaches, such as integrated pre-tradeshow campaigns, giveaways and live demos. Plan and execute post-event lead handoff processes and nurture campaigns with internal stakeholders within the entire revenue function (SDRs, AEs, and Customer Success) Track performance and optimize based on insights to drive a 20% improvement in footfalls and leads q-o-q. Publisher Network and Campaigns Develop and execute pre-event outreach campaigns, including 3rd party publisher activities, to maximize booth attendance. Manage publisher partnerships to amplify event reach and drive high-quality leads. Run A/B testing on messaging and promotional strategies to optimize campaign performance. Plan and execute lead nurture strategies post-event, in collaboration with sales, SDR and marketing teams. Webinars Product Workshops End-to-end planning and execution of webinars and product workshops. Help the team drive registrations to the webinar and be the key POC for webinar ops management. Track performance and optimize based on insights - drive a 10% improvement in registrations and attendance for every webinar/product workshop. User Conference Customer Success Events Plan and execute company-hosted user conferences, from venue selection, content planning, speaker acquisition, driving registration, budget estimation and sponsorship management. Organize customer success events to drive retention and advocacy while ensuring a high-quality experience for attendees. Required Skills Experience: 5-7 years of experience in event marketing, field marketing, or trade show management, preferably in a B2B SaaS environment. Strong project management skills with the ability to handle multiple tradeshows, simultaneously. Must have a growth mindset. Experience running pre-event marketing campaigns (email, publishers) and post-event lead nurture strategies. Hands-on experience managing logistics, vendors, and budgets for events of various scales. Experience in marketing to US-based companies is a plus. Ace collaborator who works in alignment with product marketing/content marketing and other cross-functional teams Ability to think creatively, write clearly and communicate complex ideas in simple terms. Demonstrable ability to create excitement, both internally (within the organization) and externally (audience/customers/partners) with engaging tradeshow management/campaigns Excellent communication skills Why work with us We offer an inspiring environment full of young people with a lot of ambition. You get the freedom to implement your own designs, solutions, and creativity Enjoy a culture with opportunities for exponential growth and learning. Hybrid work atmosphere flexible timing.
Not specified
INR 3.0 - 7.0 Lacs P.A.
Work from Office
Full Time
Attentive.ai is a fast-growing vertical SaaS start-up, funded by Peak XV (Surge), InfoEdge and Vertex Ventures, that provides innovative software solutions for the landscape, paving construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple easy-to-use software platforms. Position Description : Attentive.ai is looking for a full-time Content Marketer to create engaging content support content and product marketing initiatives for its B2B SaaS products. We are looking for someone with past experience in creating marketing compelling content, along with building a well-defined content marketing playbook for the target audience with ICP frameworks. Roles Responsibilities : As a Content Specialist, you will have the opportunity to support Attentive.ai s Global Demand Gen and Product Marketing Initiatives with content planning and execution as part of the Marketing team. Your output and content delivery will strongly determine the quality and ROI of our demand generation efforts. Create compelling marketing content driven by a clear understanding of the target audience and a good understanding of digital marketing and other marketing channels Have some years of experience in writing well-researched, thoughtful blogs and long form content Build content across a variety of formats - industry white papers, ebooks, webinars, video content, and content for omnichannel marketing campaigns Gain good understanding of the decision-makers involved in the B2B buying process Ability to clearly understand the WIIFT (What s in it for Them) for an audience and create compelling, well-structured content and storytelling. Repurpose existing content into newer content pieces and formats to be used across the buyer journey Be an ace collaborator while working with subject matter experts to define the value propositions, and positioning messaging across Attentive.ai products Strong sense for aesthetics and design - you can share a logical opinion on design aspects to optimize output You have the ability to understand a technical/industry-specific subject well enough to develop new stories and content pieces around it Required Skills Experience: 3-5 years of B2B SaaS/Software marketing experience (SaaS Preferred), with experience in content creation and content marketing Prior experience in copywriting short-form content along with long form. Demonstrable ability to create excitement, both internally (within the organization) and externally (audience/customers/partners) Good understanding of experimentation and A/B testing Experience in owning exceeding content marketing targets Experience in marketing to US-based companies is preferred Ability to think creatively, write clearly, and communicate complex ideas in simple terms Proficiency in: Word and Powerpoint, along with content creation tools including Canva, HubSpot a plus Must have a growth mindset A degree in: Marketing / Journalism / Communications or a relevant field Why work with us We offer an inspiring environment full of young people with a lot of ambition. You get the freedom to implement your own designs, solutions, and creativity Enjoy a culture with opportunities for exponential growth and learning. Be at the heart of an organization, driving change with AI-powered solutions for the Landscaping and Construction industry Hybrid work atmosphere flexible timings.
Not specified
INR 14.0 - 15.0 Lacs P.A.
Work from Office
Full Time
Position - Product Designer, Beam AI Company - Attentive OS Pvt Ltd Location - Noida Department - Product About Us: Attentive.ai is a leading provider of AI-powered automated takeoff software, tailored for the construction and landscaping industries. Our Automeasure software serves landscaping, snow removal, paving maintenance, and facilities maintenance businesses, helping them streamline operations through automation. Our Beam AI (ibeam.ai) product enables construction companies to enhance their estimating processes by automating the tedious task of quantification, driving greater efficiency and accuracy. Trusted by top contractors across the US and Canada, Attentive.ai is proudly supported by renowned investors, including Sequoia Surge, InfoEdge Ventures, and Vertex Ventures. Position Description: As a Product Designer, you will play a pivotal role in our design team, working closely with software engineers, product managers, and program managers to develop innovative solutions for the construction industry. You will lead the end-to-end design process, crafting user- centric experiences while ensuring consistency and usability across all platforms. Roles Responsibilities: User-Centric Design Translate product requirements into engaging and intuitive user experiences. Create wireframes, prototypes, and high-fidelity designs to communicate design concepts effectively. Conduct quick user testing and gather feedback to refine designs iteratively. User Research Insights Conduct user research through interviews, surveys, and usability testing to understand user needs and behaviors. Analyze research findings to inform design decisions and improve product usability. Collaboration Execution o Work closely with cross-functional teams, including software engineers, product managers, and program managers, to develop intuitive and user-friendly design solutions. o Contribute to brainstorming sessions and design discussions, providing insights and feedback to enhance user experiences. Design System Contribution o Maintain consistency in UI components by following and contributing to the existing design system. o Ensure design scalability across different platforms while adhering to established brand guidelines. Stakeholder Communication o Present design concepts to team members and stakeholders, incorporating feedback to improve user experiences. o Work collaboratively with developers to ensure accurate implementation of designs. Continuous Learning Improvement o Stay updated on industry trends, best practices, and emerging technologies in UI/UX design. o Apply relevant insights to enhance design workflows and improve user experience. Requirements Qualification: Experience: 3+ years of industry experience in UI/UX design. Proficiency in design tools such as Figma or similar software is essential. Education: Bachelor s degree in Human-Computer Interaction, Design, Fine Art, Architecture, Engineering, or a related field. Portfolio: A compelling online portfolio demonstrating a range of user-centric design solutions, including sketches, storyboards, final designs, and live experiences. Skills: Exceptional visual design skills, strong conceptual thinking, excellent problem-solving abilities, and the capacity to thrive in a collaborative team environment. Communication: Excellent verbal and written communication skills, with the ability to articulate design concepts and decisions effectively. Adaptability: Ability to manage multiple projects simultaneously, adapt to changing priorities, and meet tight deadlines.
Not specified
INR 13.0 - 17.0 Lacs P.A.
Work from Office
Full Time
About Attentive.ai: Attentive.ai is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple easy-to-use software platform. Were looking for a dynamic individual to join our team and help us drive retention, sales and grow our customer base. Job Description: We are seeking an experienced and dynamic individual to join our team as the Head of Customer Success. An ideal candidate will have 5+ years of experience in customer success in a related field (B2B SaaS, Software etc.). In this role, you will own customer experience for Attentive s takeoff products. This role may include a travel component, for visiting customers onsite in the US and Canada. Responsibilities of the Role: Leading Customer Success Org: Hire, train, and lead customer success and support teams. Ensure they have the skills, tools, and resources needed to provide exceptional service. Developing Customer Success Strategies: Create comprehensive strategies for customer success - this involves identifying customer objectives, setting success metrics, and outlining the customer journey to ensure a seamless experience from onboarding to renewal. Customer Onboarding and Adoption: Oversee the customer onboarding process to ensure its efficient, scalable, and tailored to different customer segments. Implement strategies to drive product adoption and usage, ensuring customers can leverage the full value of the solution. Product Documentation: Own and maintain product documentation for all products. Account Management and Renewals: Manage key customer accounts to build strong relationships. Work on strategies for renewals and to prevent churn by identifying at-risk customers early and addressing their concerns. Feedback Loop and Product Improvement: Establish a systematic process for gathering customer feedback and insights. Work closely with the product team to inform product development and improvements based on customer needs and feedback. Customer Advocacy and Engagement: Promote customer advocacy by identifying opportunities for case studies, testimonials, and referrals. Work with the marketing team to engage with the customer community through events, webinars, and forums. Metrics and Performance Analysis: Define and track key performance indicators (KPIs) for customer success, such as net revenue retention (NRR), customer satisfaction scores (CSAT), Net Promoter Score (NPS). Institutionalize a data-driven decision-making approach to inform strategy adjustments. Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure a unified approach to customer success. This includes aligning on customer messaging, product updates, and resolving customer issues promptly. Requirements for the Role: 7+ years of experience in customer success in a related field (B2B SaaS, Software etc.) Past experience in building and leading customer success / support teams. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Ability to meet deadlines and work under pressure in a fluid environment. Open to evening work hours (US business hours i.e. (6 PM - 3 AM)
Not specified
INR 22.5 - 27.5 Lacs P.A.
Work from Office
Full Time
The ideal candidate is an energetic self-starter with the ability to identify influencers and key decision makers within accounts and effectively engage with US based customers. The candidate will proactively nurture leads by responding to inbound interests and targeted outbound prospects, will qualify for leads based on pre-set criteria and will set up meetings with qualified customers, and then take them to closure. Responsibilities of the Role: Develop and execute a sales strategy to identify and close new customers. Build and manage a sales pipeline, tracking leads and opportunities through each stage of the sales process. Develop and maintain relationships with key decision-makers in target accounts, using consultative selling techniques to understand their business needs and how our platform can help them achieve their goals. Negotiate and close deals with customers, ensuring that the terms of each deal are favorable for both the customer and Attentive.ai Collaborate with our product and marketing teams to ensure that our offerings meet the needs of our customers and are well-positioned in the market. Maintain a strong understanding of our offering and the construction industry, and stay up-to-date on industry trends and best practices. Requirements for the Role: 2 + Years relevant experience in selling B2B software/SaaS products. Experience in North American markets preferred Experience in SaaS AE roles will be preferred Excellent written and verbal communication skills, with fluent American English Ability to multitask, organize, and prioritize work
Not specified
INR 25.0 - 32.0 Lacs P.A.
Work from Office
Full Time
Job Description Position - VP - Operations Company - Attentive OS Pvt Ltd Location - Noida Department - Operations About Us: Attentive.ai is a leading provider of AI-powered automated takeoff software, tailored for the construction and landscaping industries. Our Automeasure software serves landscaping, snow removal, paving maintenance, and facilities maintenance businesses, helping them streamline operations through automation. Our Beam AI (ibeam.ai) product enables construction companies to enhance their estimating processes by automating the tedious task of quantification, driving greater efficiency and accuracy. Trusted by top contractors across the US and Canada, Attentive.ai is proudly supported by renowned investors, including PeakXV Surge, InfoEdge Ventures, Vertex Ventures and Tenacity Ventures. Position Description: As the VP-Operations, you will oversee and optimize the key processes within the Estimating team (this is our Operations team) to ensure seamless operations, efficiency, and scalability. Your role will require strategic planning, process refinement, and collaboration with cross-functional teams to enhance estimating workflows, improve turnaround times (TAT), optimize cost, and meet organizational goals. You will serve as a bridge between estimating, product development, and customer success, ensuring smooth execution of tasks and alignment with business objectives. Roles & Responsibilities: Operational Oversight & Monitoring: Monitor daily takeoff traffic, ensuring ETAs are consistently met. Promptly identify and escalate product breakdowns and secure prioritized resolutions to minimize Estimating team downtime. Team Capacity & Resource Planning: Proactively prepare Estimating team hiring plans based on forecasted workload and collaborate with the team leaders to execute recruitment initiatives. Process Optimization & Documentation: Study, refine, and optimize operations processes to reduce request turnaround times (TAT) and improve business gross margins. Document standard operating procedures (SOPs) for tools and processes, ensuring strict adherence to drive consistency and performance. Operations Platform Feature Development: Collaborate with the Estimating team to gather feature requirements for their internal use software platform, and work with the Product team to prioritize development. Conduct in-depth analyses of Estimating user workflows to generate feature requests aimed at further reducing TAT. Test new feature releases, promptly identifying and addressing bugs and gaps in functionality. Performance Tracking & Management: Establish and maintain a performance tracking mechanism for the Estimating team, enabling data-driven performance assessments. Trend Awareness & Continuous Improvement: Stay updated on industry trends and best practices in operational management, integrating relevant insights to refine processes and improve outcomes. Requirements & Qualification: Experience: 5+ years of experience in operations management or a related field, with a proven track record of leading and optimizing processes. Demonstrable experience in workflow analysis and collaboration with cross-functional teams. Education: Bachelor s degree in a core Engineering branch, Operations Management, or a related field. Advanced degrees or certifications (e.g., Six Sigma, PMP) are a plus. Skills: Strong analytical skills and proficiency in using data-driven approaches to improve workflows and solve problems. Proficiency in documenting SOPs and utilizing tools for operational efficiency (e.g., Excel, BI tools, or workflow software). Communication: Excellent verbal and written communication skills, with the ability to clearly articulate operational plans, feature requirements, and process improvements. Leadership & Collaboration: Proven leadership skills with experience in scaling teams and effectively collaborating across diverse functions like product development, customer success, and Operations. Adaptability: Skilled at managing multiple priorities in dynamic environments, adept at resolving open-ended challenges, and quickly adapting to new tools, technologies, and evolving business needs.
Not specified
INR 3.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Position - RevOps Analyst Company - Attentive OS Pvt Ltd Location - Noida Department - Growth About Attentive.ai: Attentive.ai is a fast-growing vertical SaaS start-up, funded by Peak XV (Surge), InfoEdge, and Vertex Ventures, that provides innovative software solutions for the landscape, paving construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple easy-to-use software platform. Were looking for a dynamic individual to join our team and help us drive growth and optimize our revenue generation processes. Job Description: We seek an experienced and dynamic individual to join our team as a Data Analyst. In this role, you will facilitate insight generation, decision-making, and data process analysis to enhance business operations. Responsibilities of the Role: Data and System Integration: Oversee systems and data administration and optimize tech stack to drive revenue by improving data quality, analysis, and reporting. Performance Analysis: Collects, analyzes, and interprets data to provide data-driven insights to revenue leaders. Process Optimisation: Identify opportunities to drive sales, tactics to streamline the customer lifecycle, and potential sales process improvements. Revenue Forecasting and Planning: Manage dashboards and build revenue forecasts so teams can understand pipeline health and meet goals. Requirements for the Role: Oversee data and system integration, ensuring accurate and efficient data management. Optimize the tech stack to drive data quality, analysis, and reporting. Collect, analyze, and interpret data to provide actionable insights for business leaders. Identify opportunities for process improvements to enhance efficiency and decision-making. Develop and maintain dashboards for data-driven revenue forecasting and performance tracking. Ensure synchronization of data across platforms like Outplay, Outreach, and HubSpot. Assist in data-driven decision-making for go-to-market strategies and process optimization.
Not specified
INR 10.0 - 11.0 Lacs P.A.
Work from Office
Full Time
About Us - Attentive.ai is a leading landscape and property management software provider powered by cutting-edge Artificial Intelligence (AI). Our software is designed to optimize workflows and help businesses scale up effortlessly in the outdoor services industry. Our Automeasure software caters to landscaping, snow removal, paving maintenance, and facilities maintenance businesses, while our Accelerate software provides end-to-end solutions for all commercial landscape maintenance and construction jobs through automated workflows. Trusted by top US and Canadian sales teams, we are backed by renowned investors such as Sequoia Surge and InfoEdge Ventures." Position Description: As a Test Engineer, you will be responsible for providing testing support to our SDLC lifecycle to improve the quality of our products. Reporting to Team Lead, you will define and execute test cases and share the reports. Review tests around critical flows and automate them to continuously improve the quality of our software products. This position is critical for us and we seek an experienced Test engineer who can work as a team player and participate in all SCRUM related activities, and deliver high quality work within defined timelines. Roles Responsibilities : Developing test cases for upcoming features across unit, integration, and acceptance layers Initiating manual execution of test cases and collaborate with Product Dev teams for preparation of UAT sheets Working towards ensuring that new features and bug fixes are rolled out with minimal errors within defined timelines Writing and maintaining functional automation scripts Documentation Participating in framework development and enhancements when needed Learning and implementing new tools and technologies whenever required for improving the quality Skills Requirements Strong testing fundamentals with 2-6 years of work experience in all phases of STLC Experience in Web testing, Mobile Apps testing (Android and iOS), API testing Experience in design and creation of Test Cases based on Requirements document. Experience in automation testing using any tools such as Appium, Selenium, RestAssured, Playwright, etc. Good debugging skills Working knowledge of web services, databases and experience with web technologies including REST, AJAX, JQuery etc. Analytical flexible in working style and mindset Basic knowledge about SQL Experience working with JIRA Self-organized and has an eye for details Internally motivated, able to work proficiently both independently and in a team environment Well versed in oral and written communication
Not specified
INR 7.0 - 8.0 Lacs P.A.
Work from Office
Full Time
About Us - Attentive.ai is a leading provider of landscape and property management software powered by cutting-edge Artificial Intelligence (AI). Our software is designed to optimize workflows and help businesses scale up effortlessly in the outdoor services industry. Our Automeasure software caters to landscaping, snow removal, paving maintenance, and facilities maintenance businesses, while our Accelerate software provides end-to-end solutions for all commercial landscape maintenance and construction jobs through automated workflows. Trusted by top US and Canadian sales teams, we are backed by renowned investors such as Sequoia Surge and InfoEdge Ventures." Position Description : This is a full-time remote role for an Senior Estimator. will be responsible for estimating project costs, managing budgets, and controlling costs for outdoor services businesses. The Estimator will analyse data and prepare detailed estimates for projects and liaise. Roles & Responsibilities You will be responsible for Research and will review construction and design documents and analyses specifications to create best possibly take off estimates Will be responsible for per detailed scopes of estimation work and related proposal components Will review the final estimates and blueprints diligently with a tolerance of zero error & Manages and reviews multiple projects at once and Reviews project plans and specifications and coordinates with the team to confirm complete scope Prepares quantity take-offs and estimates costs of materials Skills and Qualifications Bachelor of Engineering [BE] (Civil Engineering) Must have at least 3 years of experience in the US construction quantity estimating industry. Good experience on all construction divisions Hands-on expertise with estimating tools such as Planswift, Buebeam, and OST, as well as the ability to swiftly adapt to new software Committed to working in a fast pace, action-oriented environment Why work with us We offer an inspiring environment full of young people with a lot of ambition. You get the freedom to implement your own designs, solutions, and creativity Enjoy a culture with opportunities for exponential growth and learning. Hybrid work atmosphere & flexible timing.
Not specified
INR 10.0 - 11.0 Lacs P.A.
Work from Office
Full Time
About Attentive.ai: Attentive.ai is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software platform. Were looking for a dynamic individual to join our team and help us drive retention, sales and grow our customer base. Job Description: We are seeking an experienced and dynamic individual to join our team as a Customer Success Manager. An ideal candidate will have 3+ years of experience in customer success in a related field (B2B SaaS, Software etc.). As CSM, you will be responsible for driving onboarding, training and support for customers of Beam AI, our construction takeoff product. This role may include a travel component for visiting customers onsite in the US and Canada. Responsibilities of the Role: Customer Onboarding: Oversee the customer onboarding process to ensure its efficient, scalable, and tailored to different customer segments. Product Adoption and Usage: Implement strategies to drive product adoption and usage, ensuring customers can leverage the full value of the solution. Account Management and Renewals: Manage key customer accounts to build strong relationships. Work on strategies for renewals and to prevent churn by identifying at-risk customers early and addressing their concerns. Feedback Loop and Product Improvement: Gather customer feedback and insights. Work closely with the product team to inform product development and improvements based on customer needs and feedback. Customer Advocacy and Engagement: Promote customer advocacy by identifying opportunities for case studies, testimonials, and referrals. Work with the marketing team to engage with the customer community through events, webinars, and forums. Metrics and Performance Analysis: Track key performance indicators (KPIs) for customer success, such as customer satisfaction scores (CSAT), Net Promoter Score (NPS), renewal rates, and churn rate for your accounts. Upsell Motion: Act as a strategic advisor to your accounts for early identification of upselling opportunities. Requirements for the Role: 3+ years of experience in customer success in a related field (B2B SaaS, Software etc.) Excellent communication and interpersonal skills, including experience in building strong internal and external relationships Track record of customer facing roles in a fast-paced dynamic environment is preferred An ideal candidate should be empathic, display tact and poise under pressure Passion for helping customers succeed Strong analytical and problem-solving skills Ability to meet deadlines and work under pressure in a fluid environment Open to start-up and evening shift (US business hours) If youre an experienced Customer Success Manager looking to join a fast-growing start-up we want to hear from you!
Not specified
INR 5.0 - 7.0 Lacs P.A.
Work from Office
Full Time
Not specified
INR 22.5 - 27.5 Lacs P.A.
Work from Office
Full Time
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