Key Responsibilities:Customer Inquiries: Respond to customer questions, concerns, and inquiries via phone, email, or chat in a timely and professional manner. Issue Resolution: Troubleshoot product or service issues, guide customers through troubleshooting steps, and find the best solutions to resolve concerns. Order Support: Assist customers with orders, processing returns, exchanges, and providing updates on order status. Documentation: Accurately document all customer interactions, feedback, and resolutions in our CRM system. Product Knowledge: Maintain a deep understanding of our products/services to provide clear, accurate, and helpful advice to customers. Customer Advocacy: Listen to customer feedback and escalate recurring issues or product suggestions to relevant internal teams to ensure continuous improvement. Team Collaboration: Work closely with other support team members to share knowledge, solve complex issues, and maintain team performance. Qualifications:High school diploma or equivalent (Associates degree or higher preferred).Previous experience in customer support, retail, or a service-based industry (1-2 years preferred).Strong communication skills, both written and verbal.Ability to stay calm and professional in challenging situations.Excellent problem-solving abilities and attention to detail.Familiarity with customer support tools (e.g., Zendesk, Freshdesk, etc.) is a plus.Empathy and a genuine desire to help others.Ability to work in a fast-paced environment and manage multiple tasks.What We Offer:Competitive salary with performance-based incentives.Health and wellness benefits (if applicable).Opportunities for growth within the company.Flexible working hours or remote work options.A positive and supportive team environment.Paid training and development programs.

Role & responsibilities Effectively support Pre-Verification process through ensuring end to end scrutiny of documents to initiate the caseKey Responsibilities: Manage and review various documents received from multiple clients Understand and interpret the document and highlight the specifics Check for any document insufficiency and highlight accordingly. Data entry of the highlighted information on the internal software Validate and review quality of data updated Required 0-1 year of experience in Operations.Qualification & Functional Skills Graduation or Post-Graduation Detail Oriented Flexible Quick Learner Logical Approach Typing Skills Decent Communication Skills Good knowledge of Ms Excel (Optional)

Role & responsibilities Responsible for ensuring achievement of Lead Generation, Appointment setting and followups with the Prospect and the Front-end team to achieve sales target through new Clients. Managing a list of prospect accounts and keep adding more to the list Setting up meetings/appointments with the Key Decision makers in large organisations usingCold Calling, LinkedIn connects and Email campaigns Generating leads using different methods on Mid/Small size organisations for self-closuresand ensure calling on the new customers to understand the requirements. Minimum 40 prospects to be reached daily through the calling CRM. Achieving monthly, quarterly, and overall yearly targets. Having complete product knowledge to ensure demos on key portals and tools used forbusiness closure Managing end to end sales cycle from prospecting, understanding customer requirements,pitching, negotiating, closing and onboarding if required. Agreement vetting and negotiation on Pricing and Contracts with clients if required. Cloud Sales, Software Sales, B2B Sales, Solution Sales, CRM sales, SAAS Based products Minimum 3 - 8 years of Inside sales Lead Generation/Client Acquisition Experience,preferably in a Call centre/BPO Has worked in a company that sells services in a B2B set up Has handled clients from different sectors

Roles and ResponsibilitiesSource top talent through headhunting techniques to fill critical roles within the organization.Develop and maintain a strong network of contacts in the industry to identify potential candidates.Conduct thorough interviews and assessments to evaluate candidate fit for open positions.Collaborate with hiring managers to understand their requirements and develop effective recruitment strategies.Stay up-to-date on market trends and competitor activity to stay ahead of the competition.Desired Candidate Profile3-8 years of experience in sourcing, recruitment, or talent acquisition.Proven track record of success in headhunting or similar roles.Strong understanding of IT services & consulting industry trends and landscape.Excellent communication skills with ability to build relationships at all levels.

Role & responsibilities Take ownership of revenue recognition and ensure accuracy during monthly and quarterly financial closes your inputs directly influence strategic planning and forecasting Design and maintain strong billing processes that ensure timely and consistent revenue capture a critical driver of the companys financial health Ensure end-to-end control over billing, reconciliation, and revenue tracking aligning with the company’s growth strategy and compliance needs Serve as the audit-ready expert — maintain transparent documentation and support internal and external audits with confidence Drive collections by building strong vendor/client relationships — every rupee you recover accelerates our financial momentum. Craft data-backed insights through MIS — support leadership decisions with accurate, timely reports and revenue intelligence Play a pivotal role in client negotiations — manage agreements and commercial structures that balance client needs and company interests. Lead with clarity — guide a high-performing team and instill discipline, structure, and accountability Identify risks and implement strong financial controls — your work ensures a secure and scalable billing infrastructureMust Have Work Experience6-8 years of experience in Revenue Accounting, Billing, and CollectionsQualification & Functional Skills Chartered Accountant (CA) Deep understanding of revenue processes and commercial contracts Excellent reconciliation and analytical skills Team leadership with a strategic mindset Hands-on with billing systems and reporting tools

Key Responsibilities • Lead the financial backbone of our vendor ecosystem by owning the entire accounts payable cycle your precision and process orientation will directly impact working capital and partner trust Be the compliance champion ensure that every invoice processed meets regulatory and company standards, reducing risk and reinforcing our reputation Accelerate strategic decisions by ensuring timely and accurate month-end and quarter-end closings; your reports will be the numbers leadership relies on Drive audit excellence maintain audit-ready documentation and support both internal and statutory audits with clarity and confidence Take charge of vendor management — your role ensures trust and transparency across vendor interactions, building long-term partnerships Deliver on-time, every time — your timely payment execution keeps operations smooth, suppliers satisfied, and disruptions at bay Inspire and influence — lead your team with empathy and accountability, driving high performance while nurturing growth Build a fortress of financial control — proactively identify risks, implement process controls, and ensure operational resilience Elevate commercial discipline — oversee contract compliance and align payment processes with financial strategy and company goals Transform data into insight — craft MIS reports that speak volumes, enabling smarter decisions at the leadership tableMust Have Work Experience5-8 years of experience in Accounts Payable and Financial OperationsQualification & Functional Skills Chartered Accountant (CA) Strong leadership and stakeholder management skills Proficiency in accounting software and MS Excel Excellent communication and problem-solving abilities Detail-oriented with a strong focus on accuracy and complianceRole & responsibilities