Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Role Assistant Product Manager Business Function Product Reports to Product Function Manager Department Product Nature and Purpose: Supporting the Global Business Unit Leaders strategy in the execution of specific product technology plans. Completing product administration tasks and customer service within agreed service levels. Accountabilities with Key Outcomes: 1 Product Creation - Accountable for the creation of products as defined by Global Product Business Unit Leader 2 Manages the product range - manages the portfolio of products throughout their life cycle. Including; system maintenance, ensuring products are in the optimum saleable position, PDD co-ordination, product maintenance / housekeeping and ad-hoc analytics. 3 Customer Service - Accountable for responding to customer tickets and technical queries, including liaising with suppliers in multiple time-zones to resolve issues in a timely manner. 4 Inventory - manage parts throughout the product lifecycle including; NPI performance, EOL, SKU flagging, Non-Stocked range management. 5 Product Data Management - review online content of NPIs and legacy products and work with key stakeholders to make improvements to drive online sales. 6 Marketing co-ordination - work with the Strategic Sourcing Group (SSG) and suppliers to provide content for agreed marketing activities. 7 Quality - responsible for implementation process in line with the Quality Management System with exceptional levels of detail and accuracy in product content and presentation. 8 Knowledge, Skills and Experience: Please give details of the knowledge, education, formal qualifications, specialized training or experience required for the job. Indicate whether requirement is essential or desirable. Essential Exceptional focus on customer service, quality and attention to detail Excellent communication skills Comfortable speaking with multiple global stakeholders Experience in managing multiple priorities and meeting deadlines/SLA commitments Excel and IT skills Ability to work autonomously drive results Strong quantitative and data management skills Desirable Experience of working in electronics components industry/and or distribution Experience succeeding in a Global Matrix organization Experience working in a customer service environment Technical aptitude Experience of working within a quality assured environment. Job Impact/Influence Measures: Show data in approximate or in a range which job has impact on. Please state if the impact is direct or indirect. Think about financial elements e.g. budget, scale of role e.g. people management, network reach, sales impact etc. Direct impact on Sales, margin and market share of business unit Direct impact on supplier relationship through interaction and strong execution of product related matters Indirect influence over Asset, Sales, Marketing e-Commerce through support of product strategy Decision-making Authority: Indicate what decisions the job is expected to make and what it is expected to recommend. Limited. Decision making authority as directed by Business Unit leader, as a supporting role for this function Shift timings: UK shift - 1PM to 10 PM The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Customer Support Representative Company: Element14 Element14, a leading e-commerce business, is committed to delivering outstanding customer experiences. We are on the lookout for a motivated and enthusiastic Customer Support Representative to join our dynamic team. If you have a passion for exceptional customer service and a solid background in the field, we d love to hear from you! Key Responsibilities: Handle customer inquiries via live chat, phone calls, and emails. Process orders and quotes using our AS400 system. Deliver accurate and prompt responses to customer questions. Address and resolve customer complaints, ensuring a positive experience. Collaborate with internal teams to create a seamless customer journey. Stay updated on company products, services, and promotions. Document and share customer feedback to support service improvements. Operate effectively during the ASEAN shift to serve regional customers. Qualifications: A bachelor s degree is required. 2-3 years of experience in a customer support role is preferred. Excellent communication skills, both written and verbal. Proficiency in managing live chats, calls, and email queries. Familiarity with AS400 or similar systems is an advantage. Ability to thrive in a fast-paced work environment. Strong problem-solving abilities with a customer-first mindset. Dedication to providing an exceptional customer experience. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Job Summary: Field sales executive focused on customers to achieve revenue and margin goals in assigned accounts. Identifies customer needs and applies company s value proposition to drive sales growth and improved profitability. Develops strategic relationships and aligns customer and business goals, creating and managing a business and execution plan for shared success among the customer, vendor partners and the company. Principal Responsibilities: Serves as the primary point of contact for the customer interface to the companys resources that drives and supports high levels of customer satisfaction and loyalty, as measured in surveys and share of wallet. Develops strong, strategic relationships with customer(s) to identify and leverage the customers business goals, growth strategies and profit drivers to deliver the appropriate business value proposition sales solution strategy. Provides leadership and guidance in critical customer planning and engagement. Performs critical customer analysis to identify and leverage the partner s marketing programs to achieve growth in their customer s solutions capability. Engages customer(s) in joint planning that integrates the companys services, programs and supplier partnerships securing customer commitment for the development of a comprehensive investment in strategies that advance the company s market position, entanglement and financial goals Conducts regular business reviews with assigned accounts to track progress toward revenue and growth goals and owns execution of business plan. Maintains and monitors pipeline and metrics for assigned customers, performs analysis and identifies improvement opportunities. Supports suppliers strategies by aligning solutions with customer to maximize profitable growth, and customer expansion. Prioritize customers and opportunities with greatest potential for success. Closely manages profitability by minimizing profit leaks and maximizing gross profit. Other duties as assigned. Job Level Specifications: Solid understanding of business, financials, products/services, the market, and the needs of assigned accounts. Understands emerging market trends and interdependencies impacting customers; leverages understanding to expand relationships with own customers. May be recognized as an expert in one area. Complexity is high (territory/account, products/services, sales or account management process). Requires developed sales expertise across a defined portfolio of products./services/accounts; applies expertise in a complex sales environment. Works independently or may lead teams to identify, pursue or manage accounts/opportunities with large size/strategic importance/risk of loss. Acts as a resource for colleagues with less experience; may serve as team lead and help develop colleagues and customers understanding. Has autonomy to set and negotiate product/service terms; plans own territory or account approach. Collaborates with team and leadership. Has direct contact with clients and decision makers; participates in team sales for major accounts. Leads the negotiations on medium-sized, complex accounts; plans own territory or account approach. Works within broad guidelines and policies to develop business with new and existing customers Work Experience: Minimum experience required is typically 5+ years with bachelors or equivalent. Its possible for a career salesperson to plateau for many years at this level. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Job Summary: Field sales executive focused on customers to achieve revenue and margin goals in assigned accounts. Identifies customer needs and applies company s value proposition to drive sales growth and improved profitability. Develops strategic relationships and aligns customer and business goals, creating and managing a business and execution plan for shared success among the customer, vendor partners and the company. Principal Responsibilities: Serves as the primary point of contact for the customer interface to the companys resources that drives and supports high levels of customer satisfaction and loyalty, as measured in surveys and share of wallet. Develops strong, strategic relationships with customer(s) to identify and leverage the customers business goals, growth strategies and profit drivers to deliver the appropriate business value proposition sales solution strategy. Provides leadership and guidance in critical customer planning and engagement. Performs critical customer analysis to identify and leverage the partner s marketing programs to achieve growth in their customer s solutions capability. Engages customer(s) in joint planning that integrates the companys services, programs and supplier partnerships securing customer commitment for the development of a comprehensive investment in strategies that advance the company s market position, entanglement and financial goals Conducts regular business reviews with assigned accounts to track progress toward revenue and growth goals and owns execution of business plan. Maintains and monitors pipeline and metrics for assigned customers, performs analysis and identifies improvement opportunities. Supports suppliers strategies by aligning solutions with customer to maximize profitable growth, and customer expansion. Prioritize customers and opportunities with greatest potential for success. Closely manages profitability by minimizing profit leaks and maximizing gross profit. Other duties as assigned. Job Level Specifications: Developing expertise of business, financials, products/services, the market, or account needs. Expanded knowledge of the industry, markets and sales processes; broadens sales capabilities. Further develops an understanding of the range of products/ services that the organization and its competitors sell and that assigned customers purchase. Works with moderately complex territory/ assigned accounts, products/services, sales or account management processes. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results. Solves sales problems in straightforward situations; analyzes possible solutions using sales experience, judgment and precedent. Works independently within an assigned territory/account base with moderate sized accounts/opportunities. Has flexibility to set and negotiate terms within defined parameters; is beginning to plan own territory or account approach. Collaborates with internal team, managers and support functions. Has direct contact with clients. Impacts own sales quota and that of others; works within a defined territory or account list and to guidelines and policies. Work Experience: Minimum experience required is typically 3+ years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Job Summary: Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders. Principal Responsibilities: May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation). May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned. Job Level Specifications: Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution. Completes complex assignments requiring significant judgment, initiative and problem solving skills. Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations. Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts. Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time. Work Experience: Typically requires a minimum of five years of related experience. Education and Certification(s): High School Diploma or equivalent Distinguishing Characteristics: Must have computer, email, phone, communication and problem solving skills. Must be able to multi-task and work in a fast paced environment. May require fluency in more than one language. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Designs and prepares reports, dashboards, and summaries for statistical analysis and planning purposes. Analyzes business issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns. Principal Responsibilities: Collects, compiles and analyzes data from various databases and performs statistical analysis for internal customer groups. Develops reports and/or creates dashboards providing financial related information needed to make informed business decisions. Designs, creates and implements templates to collect, display and analyze data for assigned projects Communicates complex data in comprehensible ways. Evaluates information from multiple sources and clearly indicates quality of final analysis. Develops reports and other tools to deliver internal company information enabling business users to make informed decisions. Gathers, aggregates models, and analyzes information from multiple external sources regarding company financial performance, customer insights, competitor profiling, competitive threats, potential product or technical expansion, industry trends and other such business intelligence aspects. Establishes standards and procedures for a variety of processes, conducting business analysis resulting in detailed creation and maintenance of business process mapping, requirements and training materials documentation. May participate in or lead project teams. Identifies, investigates and participates in opportunities to improve processes and procedures, to include various key performance metrics. Other duties as assigned. Job Level Specifications: Experienced Analyst 2-4 years in Digital Analytics, Web Analytics, Analytics / data modeling experience with core analytics tool sets will be plus (e.g. SQL, Advance Excel, PPT, Python, R etc.) Understanding of data nuances and focus on quality Flexible, able to respond immediately to often changing business priorities Understanding of digital marketing principles Must have the ability to combine strategic and analytical skills with creative and visual skills Razor sharp written and verbal communication and presentation skills Bachelors Degree Thorough understanding of website metrics, data analysis, behavioral analysis and reporting tools. Digital Analytics, Digital Marketing knowledge is a plus, Analytics, AB testing, UK shift Work Experience: Experienced Analyst 2-4 years in Digital Analytics, Web Analytics Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Identifies opportunities for business expansion in support of the customer sales strategy for supplier offerings. Develops and maintains the business relationship by providing solutions for the company and its defined supplier(s) in a product line, to achieve the identified strategy and business financial objectives. Key Responsibilities: Technical Support: Provide expert technical assistance to customers, answering inquiries, troubleshooting issues, and offering solutions related to our electronics components. Customer Interaction: Interact with customers via email, phone, and live chat to address their technical inquiries, product specifications, and application-related questions. Product Knowledge: Maintain an up-to-date understanding of our product catalog, features, and applications to effectively communicate and provide solutions to customers. Products included but not limited to Passives, Semiconductors (Discrete and ICs), Connectors and cables, Electromechanical products, power supplies and circuit protection, test and Measurements, Opto-Electronics, etc., Inside Sales Support: Collaborate with the inside sales team to assist in identifying customer needs, recommending products, and ensuring customer satisfaction throughout the sales process. Documentation: Document customer interactions and technical solutions, contributing to a knowledge database for reference and training purposes. Problem Solving: Analyze technical challenges and collaborate with cross-functional teams to resolve customer issues effectively and efficiently. Product Improvement: Provide feedback and insights on customer experiences and needs to contribute to product improvements and development. Qualifications Bachelors degree in Electrical Engineering, Electronics Engineering, or a related field. Proven experience in the electronics industry, including knowledge of electronic components and their applications. Strong technical acumen, with the ability to understand and explain complex technical concepts to non-technical customers. Excellent communication skills, both written and verbal, with a professional and customer-centric approach. Ability to work independently, prioritize tasks, and manage multiple customer inquiries simultaneously. Familiarity with CRM software and other relevant tools for tracking and managing customer interactions (Added advantage) Problem-solving skills and a commitment to providing top-notch technical support to customers. Work Experience: Typically, 3+ years with a bachelors or equivalent. Shift timings: EMEA shift hours (1 PM to 10 PM). The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Identifies opportunities for business expansion in support of the customer sales strategy for supplier offerings. Develops and maintains the business relationship by providing solutions for the company and its defined supplier(s) in a product line, to achieve the identified strategy and business financial objectives. Knowledge Skills and Experience Bachelor of Engineering required; preferred Bachelor s in Electrical Engineering, Electronics Communication, or Instrumentation. Experience in Customer-Facing roles, with a passion and drive to deliver an excellent customer experience. Experience with NI Hardware Platforms (PXI, Modular Instruments, cDAQ and cRIO background). Working knowledge of LabVIEW programming including signal processing/ control functionality and integration with NI and 3rd party hardware. Product understanding of CompactRIO CompactDAQ capabilities and module integration and hands on experience of NI system advisor to configure systems Ability to identify applicable hardware and software products needed to provide system level recommendations based on customer application needs. Production and bench system application and system configuration knowledge Experience with system integration and software (LabVIEW, TestStand, PXI, and/or C/C++) and hardware Possession of LabVIEW Developer and Certified TestStand Developer certifications or any of NI certifications (CLA, CLD, CLED, CTA, CTD) will be an added advantage Accountabilities with Key Outcomes The Technical Support Engineer focuses on delivering high quality technical support to both external and internal customers. As a Technical Support Engineer, you need a deep knowledge of NI products and apply that expertise to solving our customers problems and challenges, providing technical consultation. Core Responsibilities Deep understanding and knowledge of NI products Proactively develop and maintain a deep understanding of NI products and systems through formal training and continuous self-development. Providing timely, accurate and effective solutions to technical problems on all NI product lines for both external and internal customers over primarily phone and email communication channels. Assisting with appropriate training for internal team members on the NI portfolio Providing customer on boarding guidance on the installation and working functionality of software, hardware, and support products. Providing technical consulting on which hardware/ software to us based on end users application Continually learning and increasing knowledge and then documenting for the future use of wider team Utilising and broadening knowledge to work closely with internal teams, providing feedback on web content and customer requirements and feedback to improve customer experience. Serve Sales, Customer Support, Quotes and Technical Support organization as the point of escalation for technical issues related to NI products Shift timings : EMEA shift hours (1 to 10 PM) or USA shift hours (5.30 PM to 2.30 AM) The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Our Product Compliance Specialist role collects, validates, and loads product compliance data to ensure that Farnell, a global service provider and distributor of electronic components, is in compliance with numerous environmental and safety legislations worldwide. Principal Responsibilities: Collect product compliance data such as RoHS, REACH, SCIP, TSCA, PFAS, POPs, California Proposition 65, Conflict Minerals, UL, CE, etc. Validate data to ensure accuracy and maintain data in our systems of record Archive and maintain product compliance supporting evidence from suppliers Be able to explain the what, why, and when of product compliance requirements to suppliers and internal stakeholders, and succinctly escalate data issues as necessary Review and work discrepancy reports to ensure consistent data within our systems Develop data rules to support the automation of product compliance data Keep informed of emerging product compliance developments throughout the world Support one-off product compliance requests from internal and external customers Manage lengthy customer BOM requests for product compliance data Provide periodic status reports which clearly highlight completed and pending work Achieve deadline, data fill, and data accuracy (quality) objectives Develop and maintain work instructions for product compliance processes, and provide training to other employees on product compliance topics Provide ongoing process improvement ideas in order to enhance our product compliance processes and framework Skills: Able to communicate and interact effectively Strong English language skills Superior attention to details Able to efficiently manage multiple concurrent projects and correctly prioritize work Proficient with Microsoft Excel Enthusiasm to deliver quality work Capacity to build strong and effective working relationships Mature data analysis skills Experience working with teams that cross international boundaries Proven experience of succeeding in a diverse and constantly changing environment Ability to understand and manage bespoke customer requirements Work Experience: Typically less than 2 years with bachelors or equivalent. Background or experience with electronic components is desired Education and Certification(s): Bachelor degree in Engineering, Chemistry, or a related field Logistical Requirements: Must be able to work in Farnell s Bangalore office 4 days per week Must be able to work non-standard hours (e.g. partial UK/US Shift) The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Role Team Leader - Customer Service Business Function Customer Service Reports to Senior Manager - BCC Department Sales Key Responsibilities: 1. Team Management & Leadership Provide coaching, mentoring, and development opportunities for a team of 34 professionals. Foster a high-performance culture with a focus on quality, productivity, and customer experience. Conduct regular performance reviews, 1:1 meetings, and feedback sessions. Manage escalations and ensure swift resolution of customer and business concerns. 2. Operational & Performance Management Oversee BCC operations and quotation processes, ensuring adherence to SLAs, accuracy, and timeliness. Monitor key performance metrics such as conversion rates, response times, and service quality. Implement process improvements to enhance efficiency and effectiveness. Ensure effective workload distribution and resource planning to meet business demands. 3. Stakeholder Collaboration Work closely with internal teams including Sales, Customer Service, and Technical Support to drive seamless operations. Collaborate with regional and global teams to align strategies and best practices. Represent the team in cross-functional meetings, projects, and business discussions. 4. Reporting & Data Analysis Generate and analyse reports on quote conversion rates, response times, and team performance. Provide insights and recommendations for continuous improvement. Track and report on KPI trends and operational challenges to senior management. Key Skills & Competencies: Leadership & People Management: Proven ability to lead, motivate, and develop large teams in a dynamic environment. Operational Excellence: Strong understanding of BCC, quotation processes, and sales support operations. Stakeholder Management: Experience in working with cross-functional teams and senior management. Analytical Thinking: Ability to interpret data, identify trends, and drive actionable insights. Problem Solving & Decision-Making: Proactive in resolving challenges and making data-driven decisions. Process Improvement: Experience in driving efficiencies, automation, and best practices. Communication & Influencing: Strong interpersonal, written, and verbal communication skills. Qualifications & Experience: Minimum 5 years of experience as a Team Leader in a contact centre, customer support, or sales operations role. Experience managing EMEA-based teams or global operations is preferred. Strong proficiency in CRM tools, quotation platforms, and performance tracking systems. Bachelors degree Opportunity to lead and shape a high-impact team in a global organization. A collaborative and fast-paced work environment The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Designs and prepares reports, dashboards, and summaries for statistical analysis and planning purposes. Analyzes business issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns. Principal Responsibilities: Collects, compiles and analyzes data from various databases and performs statistical analysis for internal customer groups. Develops reports and/or creates dashboards providing financial related information needed to make informed business decisions. Designs, creates and implements templates to collect, display and analyze data for assigned projects Communicates complex data in comprehensible ways. Evaluates information from multiple sources and clearly indicates quality of final analysis. Develops reports and other tools to deliver internal company information enabling business users to make informed decisions. Gathers, aggregates models, and analyzes information from multiple external sources regarding company financial performance, customer insights, competitor profiling, competitive threats, potential product or technical expansion, industry trends and other such business intelligence aspects. Establishes standards and procedures for a variety of processes, conducting business analysis resulting in detailed creation and maintenance of business process mapping, requirements and training materials documentation. May participate in or lead project teams. Identifies, investigates and participates in opportunities to improve processes and procedures, to include various key performance metrics. Other duties as assigned. Job Level Specifications: Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards. Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results. Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy. Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally. Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy. Work Experience: Typically 3+ years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: Position may require the ability to travel. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders. Principal Responsibilities: May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers. Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned. Job Level Specifications: Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job. Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions. Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work. Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally. Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction. Work Experience: Typically requires a minimum of two years of related experience. Education and Certification(s): High School Diploma or equivalent Distinguishing Characteristics: Must have computer, email, phone, communication and problem solving skills. Must be able to multi-task and work in a fast paced environment. May require fluency in more than one language. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Job Summary: Supplier professional focused on the strategic leadership and relationship of company suppliers to achieve the best financial performance and relationship with assigned product lines Principal Responsibilities: Directs and manages the supplier business plan and implementation process throughout the organization leveraging supplier strengths and resources on behalf of the supplier and communicating supplier benefits to the company. Aligns goals and objectives of supplier with the company to ensure mutual goals and objectives are achieved. Determines, monitors and recommends plans for the supplier, company business relationship on a tactical and strategic level. Participates in supplier business reviews providing appropriate data and engaging in resolving issues. Identifies and drives new supplier opportunities with particular emphasis on the development of new services that blend unique supplier resource/capability along with service/capability to create a unique value proposition. Supports cross functional communication with the companys product groups in price negotiations and market knowledge. Responsible for the management of activities and programs that will drive the supplier s pro-forma performance in an effort to achieve Avnets financial goals. Performs analysis and reports of various program impact for the supplier. Manages forecasting pipeline requirements and rebate projections. Other duties as assigned. Job Level Specifications: Mastery knowledge of industry best practices and disciplines. Considered a subject matter expert within the organization and contributes to the development of new concepts, techniques and standards. Develops solutions to highly complex and uniquely challenging situations. Assignments require extensive evaluation of alternatives and variables. Expected to make improvements to policies and procedures. Works independently toward long-range goals and objectives. Assignments are often self-initiated using independent judgment and discretion. May act as informal team lead and/or coach less experienced team members. Serves as consultant to management and/or internal/external spokesperson for the organization on major initiatives related to policies, plans and long-range objectives. Actions may impact the organization and its reputation. Effects of erroneous decisions may be long-lasting, influence the future course of the organization and/or require the expenditure of extensive additional resources. Work Experience: Typically 8+ years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Job Summary: Supplier professional focused on the strategic leadership and relationship of company suppliers to achieve the best financial performance and relationship with assigned product lines Principal Responsibilities: Directs and manages the supplier business plan and implementation process throughout the organization leveraging supplier strengths and resources on behalf of the supplier and communicating supplier benefits to the company. Aligns goals and objectives of supplier with the company to ensure mutual goals and objectives are achieved. Determines, monitors and recommends plans for the supplier, company business relationship on a tactical and strategic level. Participates in supplier business reviews providing appropriate data and engaging in resolving issues. Identifies and drives new supplier opportunities with particular emphasis on the development of new services that blend unique supplier resource/capability along with service/capability to create a unique value proposition. Supports cross functional communication with the companys product groups in price negotiations and market knowledge. Responsible for the management of activities and programs that will drive the supplier s pro-forma performance in an effort to achieve Avnets financial goals. Performs analysis and reports of various program impact for the supplier. Manages forecasting pipeline requirements and rebate projections. Other duties as assigned. Job Level Specifications: Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards. Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine best approach to achieve results and provide suggestions to improve policies and procedures. Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high-level. May represent the organization as a primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations. Actions may impact the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources. Work Experience: Typically 5+ years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.