Org: AXA GBSRole: Business Analyst- RPALocation: Bangalore (Manyata Tech Park-Nagawara)/ Pune (Kharadi- GERA Commerzone)Work Mode: Hybrid (2 days office, 3 days WFH) KEY RESPONSIBILITIES Automation Strategy: Collaborate with cross-functional teams to develop and execute an automation strategy, identify opportunities for process automation and efficiency improvements within the Life domain.Requirements Gathering: Work closely with business units to understand their needs, gather requirements, and define automation project scopes.Gather and document detailed business requirements related to Life insurance processes of products, claims, underwriting, and policy administration.Process Analysis & Optimization: Conduct in-depth analysis of existing Life insurance business processes, identify bottlenecks, and recommend process improvements to enhance efficiency and reduce costs.Work with IT and development teams to design automation solutions, including selecting the appropriate tools and technologies to achieve automation goals.Work with IT and development teams to Implement automation solutions, including data capture, task automation, and workflow optimization.Solution Assessment: Evaluate and recommend automation technologies, tools, and platforms to meet business needs.Business Case Development: Create compelling business cases and ROI assessments for automation projects to secure buy-in from stakeholders.Project Management: Oversee the end-to-end delivery of automation projects, including planning, execution, testing, and deployment.Prioritize and manage several open issues at a timeData & Feasibility Analysis: Utilize data analysis to assess the effectiveness of automation solutions and make data-driven recommendations for improvements.Analyze Life insurance data to identify trends, anomalies, and opportunities for operational improvements and risk mitigation.Assess the feasibility of automation projects, considering technical, financial, and operational aspects.Continuous Improvement: Monitor the performance of automated processes and identify areas for continuous improvement.Training and Documentation: Develop and deliver training materials for end-users and create documentation for automated processes.Compliance: Ensure that automation solutions comply with relevant industry regulations and internal standards.Communication: Effectively communicate the benefits, progress, and results of automation initiatives to stakeholders at all levels.

Org : AXA GBSRole: Techno-Functional Test Engineer (80% Functional & 20% Automation)Location: Bangalore/ PuneWork Mode: Hybrid (2 Days office, 3 days WFH)Requirements:6-9 Years of experience in Functional testing with minimum 2+ years of experience in automation testing. Associate must have experience in Designing and creating test plans, test cases, and test scripts for manual testing and good to have similar experience in automation testing.Minimum 6 years of experience into Quality Assurance with strong testing concepts, including but not limited to STLC, End to end testing, integration testing, Smoke testing & regression testing.Analyze and understand the functional requirement. Responsible for project testing approach and coordination.Contributing to the continuous improvement of the testing process and methodologies.Experience working in an Agile environment and working closely with all project stake holders.Executing test cases and reporting defects, ensuring comprehensive test coverage of applications.Knowledge in Defect Life Cycle and Defect management tool like JIRA, HP ALM, Zephyr.Collaborating with software developers and business analysts to identify and resolve software defects.Participating in the review and analysis of business requirements to ensure testability.Providing input into the software development lifecycle to ensure high-quality deliverables.Keeping abreast of industry best practices and new technologies in software testing.Communicating effectively with cross-functional teams to drive quality and efficiency in the development process.Experience in Web Services Testing (REST/SOAP) using test tool like SOAP UI/ PostmanMentoring and coaching team members to improve testing skills and efficiency.Good to Have Skills: Experience with test automation frameworks.Knowledge of CI-CD Pipeline and SCM tools will be an added advantage.Knowledge of insurance domain will be an added advantage.Focus on delivery through collaboration, ability to bring people together to work towards the same purpose. Ability to empower teams to act autonomously, think out of the box and hold them accountable.Notice period - looking for Immediate Joiners

Role: C# Selenium Automation DeveloperOrg: AXA GBS Location: Bangalore/ Pune (2 days office, 3days WFH)We are seeking an experienced Automation Expert with a diverse skill set to join our team and lead the automation efforts across our organization. The ideal candidate will have expertise in a programming language C# along with experience in test automation, Selenium, UI Automation Framework, UiPath, and database management systems such as SQL. Furthermore, proficiency in MS Office, especially Excel, Visual Studio, and Azure, is essential for this role.Responsibilities:Utilize your programming knowledge in C# to design, develop, and implement automation solutions and automated testing.Leverage your experience in automation using UI Automation Framework and UiPath to create and maintain automation frameworks that streamline and automate business processes.Develop and maintain Robotic Process Automation (RPA) solutions using UiPath, including end-to-end RPA development and the creation of Solution Design Documents (SDDs).Leverage your experience with test automation and Selenium to ensure efficient and effective testing of software applications.Apply your MS Office knowledge, especially Excel, Visual Studio, and Azure, to support automation processes and data management.Utilize your experience with databases, e.g., SQL, to ensure seamless data integration and management for automated testing and business processes.Collaborate with cross-functional teams to identify automation opportunities and implement solutions to improve operational efficiency.Provide technical guidance and mentorship to junior team members on automation best practices.Requirements:Bachelor's degree in Computer Science, Engineering, or related field.Good programming knowledge in C#Proficiency in MS Office, especially Excel, Visual Studio, and Azure.Experience with test automation, Selenium.Experience with UI Automation Framework, UiPath, and database management systems such as SQL.Strong understanding of software development lifecycle and agile methodologies.Excellent problem-solving and analytical skills.Effective communication and collaboration skills.

Role & responsibilities Team registers, verifies, and evaluates claims and make the necessary payments, in both STRADA and Intertours policies. These include travel assistance, travel annulation, replacement vehicles, vehicle breakdown and consecutive expenses (Such as hotel, train/buses, taxis, etc.) Preferred candidate profile Ability to work in big teams Processing and meeting the daily targets and maintain high quality standards Ability to Identify, facilitate and implement process improvement ideas to improve efficiency & gain productivity gain productivity Intermediary (B2.2) Level knowledge of German Language Soft skills required: Good communication and strong interpersonal Good time management skills Expertise in Excel & Power Point Team player and ability to work closely with onshore team/ supervisors Technical skills required: Excellent spoken and written French/German skills.Knowledge of insurance business would be an added advantage

We are looking for a highly experienced Senior Salesforce Developer with 7-8 years of hands-on experience and expertise in Salesforce development. The ideal candidate should possess advanced skills in Apex, Sales Cloud, Experience Cloud, Salesforce CPQ, and Lightning Web Components (LWC).Responsibilities:Collaborate with stakeholders to understand business requirements and design scalable and robust solutions within the Salesforce platform.Develop custom solutions using Apex, Salesforce CLM, Lightning Components, Lightning Flows and Lightning Web Components (LWC) to meet complex business Needs.Architect and implement integrations with external systems, ensuring data consistency and seamless flow of information.Customize Sales Cloud, CPQ Cloud and Experience Cloud to optimize user experience and streamline sales processes.Configure and optimize Salesforce CPQ (Configure, Price, Quote) to support sales operations and automate quoting processes.Provide technical leadership and mentorship to junior developers, guiding them on best practices in Salesforce development and customizations.Perform code reviews, optimize system performance, and troubleshoot complex technical issues in Salesforce applications.Stay updated with current Salesforce best practices, new features, and emerging technologies, and assess their relevance to our business needs.Must Have:Bachelors degree in computer science, Engineering, or related field.7-8 years of hands-on experience in Salesforce development, with a strong understanding of Salesforce architecture and best practices.Salesforce certifications such as Salesforce Certified PD-1, Salesforce Certified Sales Cloud Consultant.Proficiency in Apex, Visualforce, Lightning Components, Lightning Web Components (LWC), and Salesforce APIsExtensive experience in customizing Sales Cloud, Experience Cloud, and Salesforce CPQ to meet specific business requirements.Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.Completed at least 2-3 Salesforce end to end implementations.Good to Have:Salesforce Certified CPQ Specialist (preferred)Experience Cloud Consultant Certification.

Title: Mid-Level MuleSoft Developer/Integrator. B1We are seeking a talented and experienced Mid-Level MuleSoft Developer to join our team. The ideal candidate will have 5+ years of Experience on MuleSoft and a strong background in MuleSoft development and integration, with a focus on delivering high-quality solutions to meet business requirements.Responsibilities:Design, develop, and implement MuleSoft integrations to connect systems, applications, and data sources.Collaborate with stakeholders to gather integration requirements and design efficient and scalable solutions.Develop MuleSoft APIs, connectors, and transformations to facilitate seamless data flow and communication between systems.Implement error handling and logging mechanisms to ensure the reliability and performance of MuleSoft integrations.Work closely with cross-functional teams to define and implement integration patterns and best practices.Conduct code reviews, unit testing, and performance tuning of MuleSoft applications and integrations.Provide technical guidance and mentorship to junior developers and contribute to the continuous improvement of development processes and standards. Must Have:Bachelors degree in computer science, Information Technology, or related field.5+ years of hands-on experience in MuleSoft development and integration.MuleSoft certifications such as MuleSoft Certified Developer Level -1 and MuleSoft Certified Developer Level -2.Proficiency in designing and developing MuleSoft integrations using AnyPoint StudioStrong understanding of API-led connectivity and microservices architecture.Ability to design, build, test, deploy, and manage AnyPoint Platform APIs and integrations.Experience in integrating various systems and applications using MuleSoft, with knowledge of common integration patterns and best practices.Familiarity with MuleSoft AnyPoint Platform, including API management and enterprise integration.Excellent problem-solving skills, with the ability to analyze complex technical requirements and translate them into MuleSoft solutions.Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.Implemented at least 2-3 End to End Integrations.Good to Have:MuleSoft Certified Integration Architect (preferred).Salesforce Integrations using MuleSoft.MuleSoft Certified Developer Level -2.

Position Summary: Answering incoming calls for pre-authorization from hospitals in UK, answer inquiries/questions, provide requisite information and handle complaints (if any). Also, respond appropriately to emails for pre-authorization requests.Key Accountabilities: Answer calls and respond to email requests from UK hospital staffs and specialist secretaries. Document all call information according to SOP. Update customer records, as and when necessary. Manage customer queries and complaints as necessary. Liaise with UK team as required. Achieve productivity and accuracy targets as detailed in your objectives. Contribute towards process improvement initiatives within the organization. Fulfil individual role in ISO compliance followed in the process/organization.Key Skills and Competencies Required: Good verbal and written communication skills. Good listening skills. Problem analysis and problem-solving skills.Customer service orientation.Good data entry and typing skills. Shift Timings: UK Shift (14:00 - 22:30)Education: Graduate (Candidates from MBA/MCA/BCA/B. E./BTech/MTech/B.Sc. CS/B.Sc. IT are NOT eligible)Notice Period: Immediate joiners only

Perform Investigation on Alerts generated by the Norkem Name Screening System using internal systems and group approved third party websites.EDD/CDD on potential true matches and provide investigation summary.Timely escalation of alerts, which require further inquiry.Record keeping of reviewed and escalated alerts.Daily review of alerts for AXA customers.Generate regular reports and MIS.Work with Assistance Manager to collate metrics and other data as requested.Thai language expert (mandatory)AML analyst must be able to work effectively with business unit personnel, explaining identified discrepancies and reporting results to the Business partner.

Role & responsibilities MOL and Live Chat Process The process involves addressing end to end inquiries related to Members (Health insurance) preauthorization, policy servicing, claim assessment, complaints, and any other policy and claimsrelated queries through Live chat or email. These professionals are required to have a complete understanding of all the products/services portfolio to aid in responding to queries. Job Description • Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers expectations. Our Member Online and Live Chat team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via email and Live Chat. • Need to a have deep understanding of health insurance policies, procedures, and claim processing to provide accurate and timely assistance to members. • Understanding of the life cycle of the AXA Health insurance claims life cycle from Policy Servicing, Underwriting, Pre-authorization, Assessment, Complaints. Provider sourcing etc., • Collaboration with internal teams will be essential to resolve complex member issues and will be expected to escalate cases when necessary to ensure timely resolution. • Require accurately documenting member interactions and information for tracking and reporting purposes. • Create a Complaint log where the member expresses dissatisfaction regarding the services. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Ensure compliance with company policies, procedures, and regulatory requirements while assisting members with their inquiries. • Stay always updated with companys new product/services and policies. • Meeting individual and team-based productivity targets, including the handling of a minimum of 2 concurrent chats while maintaining high-quality service. • Achieving and maintaining a customer satisfaction rating of 95+ • Meeting response time targets for live chat and email inquiries, with an average response time of 2 mins or less for live chat and less than 24 hours for emails. • Demonstrate a customer-centric approach by maintaining a positive and professional demeanor during all customer interactions. Preferred candidate profile Graduate / post-graduate degree. • Typing Proficiency: 40-60 wpm. • Excellent communication skills with a strong command of written language as this process requires interaction with UK Customers (Communicate professionally, use proper grammar, punctuation, and spelling in complete) • Competent in MS office and web browser environments. • Work in rotational shifts between 07:30 AM to 1:30 AM (IST), Monday to Sunday. • Weekly off - 2 days