Azure WVD Helpdesk Analyst Level 1

Job Description

Job Description: We are looking for a motivated and detail-oriented L1 Support Engineer to provide day-to-day technical support for users on the Azure Virtual Desktop (formerly Windows Virtual Desktop WVD) platform. The ideal candidate will have hands-on experience in Azure administration, user onboarding, and basic troubleshooting of VMs and session hosts. You will be responsible for monitoring, escalation, and ensuring smooth user experience. Responsibilities: Provide first-level technical support to Azure Virtual Desktop (WVD) users. Handle incident management , ticket resolution, and user queries in a timely manner. Perform basic troubleshooting of VMs and session hosts . Monitor system health and performance using Azure Monitor and escalate issues when needed. Assist in user onboarding , maintaining user access, and profile configurations. Follow Standard Operating Procedures (SOPs) for issue resolution and service delivery. Collaborate with L2/L3 support teams for escalated issues and knowledge sharing. Required Qualifications & Skills: Hands-on experience with Azure Virtual Desktop (WVD) administration. Working knowledge of Azure Active Directory (Azure AD) . Basic understanding of networking, storage, and security in Azure environments. Experience with PowerShell scripting and basic understanding of ARM templates . Familiarity with VPNs, networking protocols, and firewall rules . Exposure to Citrix Virtual Apps , VMware Horizon , or similar virtualization platforms is a plus. Strong analytical and troubleshooting skills . Excellent communication and interpersonal skills ; team-oriented mindset. Good to Have: Experience working with ITSM tools like ServiceNow or Jira. Basic understanding of ITIL practices. Exposure to remote desktop services and thin client environments. Key Skills: Azure Virtual Desktop, WVD, Azure Administration, Azure AD, PowerShell, VM Troubleshooting, Azure Monitor, User Onboarding, Incident Management, Citrix, VMware Horizon, Networking, ARM Templates, Remote Desktop, L1 Technical Support