Job_Description":" Job Role : Bodyshop Advisor Job Location : Baner, Pune Gender : Male/ Female Experience : Job Summary: As a Body shop Service Advisor, you are the professional managerof the entire Customer oriented Body and Paint shop service process. You set the standards for Customer support. You see every contact with the Customers as a professional challenge and feel responsible for the Customer problems until they have been resolved. Customer appreciates you as a Body and Paint shop Service Advisor, because you are competent and trustworthy and treat them with respect and like a partner. Even during conflicts, you always value the customer. Your colleagues in the body shop appreciates your technical skills mean you speak the same language. In doing so, you are a competent interface between the Customer and the body and paint shop and make a substantial contribution towards the economic success. of the entire field of After Sales. Your key responsibilities are: You interact with customers during reception. Documenting the Customerproblem/symptoms in a body paint shop order and defining the scope and type of work. Defining and explaining time and costs to be expected or firmly establishing the time and costs necessary with the help of Audatex. Coordinating the scope of services for repair and maintenance with the Customer / Insurance Surveyor and obtaining their approval. You exhibit maximum transparency through video call with customer to show parts to be replaced and vehicle status in workshop. Checking who is covering the costs (obligations) and assigning them accordingly. Transparent documentation for the Customer of all the open work that has been performed and all the required parts. You confirm the readiness of car after visual inspection and inform customer about delivery time. Taking a test drive after the repairs, if required or as requested by the customer. You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback. You call customers after 3 days of vehicle delivery to know the post service feedback. You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal. Social and interpersonal competence You are extremely loyal to the company and brand. As a result, you come across as trustworthy and responsible. You show a lot of initiative. You are persuasive and can make decisions on your own. You professionally implement all Mercedes-Benz specifications on customer oriented conduct. You are willing to make compromises, but can also openly address and constructively solve conflicts with customers. and colleagues. You are a good listener and are empathetic towards customer concerns, requirements and willing to understand customerproblems. You are Capable of capturing revenue opportunities through identification of additional work, value added services, up-selling of service products with conviction. You are team player and capable of liaising with workshop staff for getting the work done in desired timeline. You are honest with customers and offer them solutions that take time and costs into account. You actively approach customers, thus showing excellent communication skills. Method and process competence Technical competence You are good at planning and organizing. In doing so, you show a high level of skills in processes and systems. You are aware of standard processes of receiving accident vehicles, insurance claim and body-paint repairs. You are technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers. You are capable of assessing damages and giving a preliminary time and cost estimation to customers. You have a complete knowledge of body and paint repair processes. You are a critical reviewer of work done as per the requirements of customer to meet customer expectations. Requirements Qualification Experience: Diploma or Degree in Automotive / Mechanical Engineering. Experience : 5-6 years of experience in the automobile industry Skills : Excellent communication, Insurance claim Knowledge, presentable, email writing, MS office Benefits 1. Statutory Benefits 2. Accidental policy 3. Incentive scheme ","

Job_Description":" Job Summary: As a Maintenance technician, you are, above all, responsible for performing all kinds of service operations (inspections), defined assembly operations, and maintenance repairs with the highest level of quality and efficiency. You thus promote the brand image through reliable and cost-efficient work. Your key responsibilities are: Performing a visual inspection or on-board diagnosis as part of the preliminary diagnosis (quick test). Using various checklists during vehicle reception, which make it possible to check and document proper performance of the individual work steps. Performing all maintenance services in accordance with the manufacturerspecifications and in line with the maintenance schedule/computer. Carrying out visual inspections, adjustment operations, adjustments, changing and filling operating fluids, and replacing wear parts (e.g. brake linings). Recognizing deviations or unusual wear and initiating add-on work/providing feedback to the customer. Resetting the maintenance systems in accordance with the scope of maintenance. Exchanging or replacing defective parts. Preparing the part for return if it has to be returned for reconditioning. Performing defined, as well as comprehensive, assembly and repair operations in cooperation with/under the instruction of a system or Diagnosis Technician (e.g. major assembly exchange). Documenting the performed work and returning the workshop order. Selecting the parts from the catalog (EPC) and generating a parts requesting list. Cooperation in the registration of required parts and vehicle identification. Cooperation in handling over the parts to colleagues in the workshop. Skills : Social and interpersonal competence You act in a market and customer-oriented manner and you regard yourself as a representative of the Mercedes-Benz brand. You are reliable, trustworthy, and able to appropriately communicate with customers and colleagues. You can integrate yourself and all your potential in a team and use your colleaguescompetencies in common diagnosis and repair operations. You can authorize and instruct Maintenance Technicians assembly operations. Method and process competence You can use all the workshop management systems (e.g. WIS, ASRA, EPC) in a targeted manner. You can use all the workshop information systems (z. B. TIPS, News, Star Diagnosis, WIS etc.) for efficient diagnosis and repairs. You have a thorough knowledge of the Mercedes-Benz workshop processes, products, services and can provide arguments for them. You recognize your influence and impact as service specialist as regards brand trust and warranty and goodwill costs. Vehicle and product technology You possess expert knowledge of the structure, function, and networking of systems, components and major assemblies in your Cluster, which can explain in detail to others, if needed. You can systematically perform complex repairs and assemblies in all basic systems that fall under your Cluster, as well as new parametrization and software updates. You have a good command of all the maintenance, test, and adjustment operations or rapidly become familiarised with these. You possess good knowledge of Star Diagnosis (incl. Measurement Technology) and other specific diagnosis techniques in your defined Cluster. (E.g. emission testers, axle alignment, brake test stands, etc.). You possess good knowledge of the diagnosis strategy (five-level model) and are able to perform complex diagnoses in a methodical, confident, efficient, and structured manner. You can interpret actual values and fault symptoms and make appropriate fault hypotheses Requirements Qualification Experience: Diploma in Automotive sector 5-6 yearsexperience as a technician in a premium segment brand Certificate course in Automotive Mechatronic (CAM) or Advanced Diploma in Automotive Mechatronic (ADAM) or Mechatronic course in MB India Benefits 1. Statutory Benefit 2. Accidental Policy 3. Incentive scheme ","

Job_Description":" Job Summary: As a job controller you are responsible for the organization, control and service capability of the entire workshop. As the interface between customer and workshop department, you are responsible for all work procedures and processes given the legal and manufacture related specifications and standards, with the aim of smooth, professional and timely handling of all due diagnostic, repair and maintenance work. Your key responsibilities are: Inspect and optimize all work procedures and processes of the workshop with respect to professional and on time performance of repairs. Ensure the processing of orders according to the manufacturerspecifications. Plan, organize, implement and monitor upcoming service measures and special promotions. Ensure the availability of all required information and documents, e.g. repair instructions, updates on the diagnostic equipment, wiring diagrams product information. Ensure the availability of all workshop equipment and tools, including the special tools prescribed by Mercedes-Benz, and monitor their proper function. Ensure information flow (information, technical printed matters, circulars, information e-mails, etc.) through regular communication. Give instruction where appropriate. You play a crucial role in achieving maximum productivity with desired quality by maintaining efficient work environment. You are the interface between service advisor and workshop and responsible for getting the work done as per the requirements of customers recorded by service advisors. You also coordinate various support functions like warranty, parts, washing, diagnosis, final inspection for getting the desired final output in time. You have knowledge of the workshop retail process, and your role in Digital Service drive. You are responsible for upkeep of workshop to facilitate un-interrupted working conditions with utmost safety. You are responsible for recruitment and continuous development of skill level of workshop staff. Skills Leadership skills You have the ability to manage technical employees and terms in a task-oriented way and to promote team spirit. You act according to ethical standards, accept responsibility and are an example of integrity and company values. You promote diversity and create a culture of cooperation and learning. You communicate expectations clearly and use key figures for leading your employees and/or the teams. You handle conflicts in the group and resolve the same amicably. You recognize good performance, provide appropriate criticism explain your decisions and are consistent in your response to inappropriate behavior or deficient performance. You expect top performance and support its attainment; you conduct staff development and systematically generate successors or responsible deputies/representatives. Technical Competence You are qualified to guide, train review technicians for repair and diagnosis. You are capable to allot right person for right job as per the job criticality and technician skill You are critical assessor of work and capable of defining training requirements for workshop staff. You have knowledge about upkeep of workshop equipment and tools. Process and organizational knowledge You have excellent knowledge of Service processes and interfaces of neighbouring departments and the relevant contact persons (Parts/Accessories, Front Office, Priority Relationship Management, Sales and Human Resources etc). You understand the connection between quality, customer satisfaction and business success. You are familiar with relevant recruitment, management and evaluation tools. You know the statutory requirements for occupational health, safety, fire and environmental protection. Organizational skills You implement decisions effectively and achieve agreed objectives (TAT, Same Day delivery % CP Penetration). You keep an overview of things even when daily business is hectic. You work in a structured and systematic way. You prepare yourself for customervisits and handle orders correctly, promptly as agreed objectives. You always attend to the quality documentation of all services and repairs to comply legal norms and to avoid conflicts You have a customer-centric approach and are sensitive towards customer requirements and fulfilment of same with high precision. Requirements Qualification Experience: Diploma in Automotive / Mechanical Engineering. 5-6 years of experience in Luxury automobile retail market which includes experience of Job Controller/Foreman functions Benefits 1. Statutory Benefit 2. Incentive Scheme 3. Accidental Policy ","

Job_Description":" Job Role : The Sales Consultant is to sell new Mercedes-Benz vehicles as well as optional extras, accessories, financial services, Insurance. He represents the brand, provides excellent customer service and is the key contact between the customer and the company. The salesperson has to establish and maintain a personal and life long contact and relationship with the customer, thus achieving high customer satisfaction and keeping them loyal to the brand. He provides the customer information and solutions on product and services to meet their needs and desires. He meets sales targets with high customer service standards. Job Designation/Field of Work: 1. Meeting and Greeting Proper greeting of customer in showroom or field areas Introduction of self, offer business card Assist customer when the requested salesperson is not immediately available Offer refreshment, child care or guidance to other products and services if required 2. Analysis of needs and requirements Observe customerconversation to find out requests, needs and desires Check, discuss and clarify needs by using questioning techniques (open, target and close questions) Capture prospect details in Prospect card Based on needs analysis, recommend a product that meets requirements Provide estimation of product sales process (lead time for product arrival) 3. Product demonstration (static and dynamic) Able to relate features to advantages and benefits for customers Provide proof of the benefits (e.g. test drive, literature and data, etc) Static demonstration Perform dynamic demonstration/ test drive with planned route and professionalism Discuss experiences with customer after static or/and dynamic demonstration 4. Presentation of offer Present offer of the right match to customers needs Present other packages ( accessories packages) Discuss and clarify terms and conditions of offer (especially promotional offers) 5. Handling of objections/ difficult customer interface/ negotiation Argumentation focused on the customer benefits and not on the price (value for money) If the salesperson has no solution, communicate with the manager Mercedes-Benz Salesperson job description 6. Closure of sale Prepare all necessary documents Explain sales contract, record details properly and review with customer Obtain confirmation 7. Delivery of new vehicle Inform all internal parties of schedule delivery Preparation of vehicle deliver documentation Inspect vehicle and confirm delivery time with customer Present and explain all features of the vehicle, celebrate the delivery of the car Obtain receipt of vehicle by customer Ensure that the company received the payment Introduction to the service advisor 8. Follow-up after delivery, build and enhance customer relationship Plan follow-up after vehicle delivery (3 hr, 3day, 1 month, every 6 month) Collect customer feedback on the overall sales experience and document it in e-dealer Reminder of service Promotion of companyactivities in relation to new product launch, car sales campaign and service campaign Make the appropriate recommendation which is cost effective to the customer to gain customertrust Continuous maintenance of customer relationship by regular contacts to customers, invitation of customers to events, mailing of Mercedes-Benz magazine, offer of assistance (e.g. for service bookings, etc.) 9. Build and expand customer database Perform all showroom duties Attend sales and marketing activities Active prospecting of new customers through direct mailing , cold calls, cold visits/canvassing and referrals Using available IT database tool to keep track of own prospects and customers (e.g. Autoline) Performing CRM, i.e. keep regular contact with customers and prospects (e.g. birthday cards, anniversary cards, etc) Keep track record of walk in, telephone enquiry of customers and prospect 10.DATA Updating Enter prospect details within 24 hrs of contact with prospect Update all the follow-up and test drive details within 48 hrs time Requirements Qualification o Basics: Any Bachelor degree o Experience (type of): 2-5 years experience is sales (with at least 2 years in automobile sales) o Specialized Knowledge: Communication skills, analytical skills, Negotiation skills, basic computer skills, team player, ability to work in dynamic situation Benefits 1. Statutory Benefits 2. Accidental Policy 3. Incentive ","

Job_Description":" Job Summary: As a Quality Inspector you are responsible for the quality of all diagnosis and repairs carried out on vehicles. You accompany Service Advisor in understanding critical product problems and diagnose the problem with the help of diagnostic tools and road tests. You ensure that all customer concerns, requirements are well processed and well addressed as per standards and ensure service quality by performing final inspection of every vehicle after completion of necessary work. You are key person in identification of root cause of repeat repairs and implement suitable countermeasures with Job Controller to improve service quality and consequently the Customer Satisfaction. Your key responsibilities are: Checking the concerns reported by customer. Ensuring that the proper Diagnosis is carried out by referring STAR reports, TIPS documents etc. Inspection and confirmation of all Repair work carried out by technicians. Referring WIS documents, EPC for correct part numbers, defective components. Checking of the workshop order for diagnosis/repair sequence details, technicianname, signature and time recording. Repairs of defects other than customer complaints. Inspection of the vehicle during vehicle reception and vehicle handover as per the points mentioned for final control in the workshop order. Road testing of the vehicle (has to confirm after repair status of customer complaints, normal performance of the vehicle, brakes, abnormal noise, and other defects as per his experience) Proper vehicle interior and exterior cleaning. Checking of the instrument cluster for proper setting (clock, language etc.). Confirmation of repair by inspection of vehicle for proper fitment, leakages etc. Perform functional checks if necessary in a test drive. Document the results of the functional check on the workshop order. Specify defect detected and document these appropriately. Define the further procedure in case of defects detected and immediately coordinate with colleagues in service reception. Identify possible causes for defects found and analyse the root cause and prepare the action plan for the same. Requirements Qualification Experience: Diploma in Automobile/Mechanical Engineering. 5-6 years of experience in Luxury automobile retail market. Skills: Technical Competence You possess good general maintenance system knowledge. You are familiar with the operation of all the current vehicle systems and functions which you can explain in detail to others, if needed. You have a good command of all the maintenance, test, and adjustment operations or rapidly become familiarised with these. You can recognize and identify any discrepancies in the diagnoses and repair works done on the vehicle and are able to suggest further measures. You hold a clean and valid driving license. Method and process competence You have a thorough knowledge of the Mercedes-Benz workshop processes, products and services. You follow the functional, visual and fluid level check points in final inspection process. You complete the technical documentation and record the findings in work order for necessary submission to Job Controller. You analyse the root cause of repeat repairs and suggest countermeasures in your daily report to Job Controller for necessary implementation. Social and interpersonal competence You are proactive learner of new technologies, procedures and capable of imparting the knowledge in others. You are sensitive towards customer concerns, requirements and have an urge to achieve high quality standards. You are a critical observer with good mentoring abilities. You have fact finding attitude rather than fault finding. Benefits 1. Statutory benefits 2. Accidental Policy 3. Incentive Scheme ","