Banking Associate

Job Description

Role : Customer Banking officer Location : Ernakulam Qualification : Graduation Experience : Minimum 1 year JD Communication skills: Customer relationship managers require excellent speaking, listening and writing skills to interact well with customers and the organisation's employees and vendors. Customer service skills: They can benefit from being calm, empathetic and patient and knowing how to respond to customer suggestions and complaints and resolve their problems promptly to ensure customer satisfaction. Collaboration skills: To be effective in building customer relationships and expand the customer base, customer relationship managers may collaborate with the organisation's senior executive, other managers, salespeople and other employees. Presentation skills: To discuss customer relationship strategies with the organisation's senior management and other personnel, the customer relationship managers may make informative presentations outlining their plans in detail. Problem-solving skills: When customers have issues with the organisation's products and services, customer relationship managers can identify the problems and devise proper resolutions. Negotiation skills: By being a good negotiator, a customer relationship manager can explain the benefits of the organisation's products and services and persuade current and new customers to purchase them. Time management skills: Prompt responses to customer queries and the timely implementation of customer service strategies are the key to building lasting relationships with customers and ensuring long-term customer satisfaction. Computer skills: Customer relationship managers regularly use computers, the Internet and customer relationship management software to build, document and maintain customer relationships. Product and service knowledge: Up-to-date knowledge of an organisation's products, services, upgrades and issues can help the customer relationship manager to keep customers informed and make sales. Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person