Full ownership accountability of national marketing budgets and PL. Using annual marketing budgets of over $40m to drive profitable incremental business growth across performance marketing channels Work closely with the regional General Manager, Sales Commercial Strategy teams to drive profitable growth across existing new categories Optimise continuously look for opportunities scale up existing performance marketing channels - Google, Bing, Meta Continuous test learn: identify commercial opportunities, prioritise execute initiatives for testing. Subsequently report back on outcomes recommend next steps for iteration or scaling up Budgeting, forecasting, reporting performance and actions to senior leadership Cross functional collaboration with other teams to drive profitable, long term business growth - CRM, Marketing Strategy Planning, sales commercial functions, analytics, product engineering. For example: Supporting development of: Marketing audience strategy to maximise incremental lifetime value of Buyers Sellers (remarketing, cross-sell etc.) Dashboards tools to help make better commercial decisions Product changes to improve Buyer Seller experiences outcomes, and commercial outcomes for Bark Required Skills and Experience Experienced Performance Marketer: 4+ years of hands-on experience managing large North America-based PPC accounts Expert knowledge of Google ads and Bing ads Some Facebook ads experience Analytical expertise: Makes data-driven decisions recommendations, and communicates clearly to stakeholders of different levels of seniority Expert knowledge of Microsoft Excel or Google Sheets, and experience using Tableau (or equivalent platforms) Entrepreneurial spirit: Always on the lookout for innovative commercial opportunities, and follows through with planning, execution, reporting of findings and recommendations for next steps Other behaviours: Strong work ethic, personal accountability, ownership Attention to details Perks and Benefits 5 days work week Quarterly Socials Flexible working policy with an office in Bangalore CBD. Mediclaim Insurance Personal annual LD Budgets with 52,000 to spend on your development Enhanced Gym membership for all employees with access to mental health courses and fitness classes Fully stocked kitchen and monthly team lunches Interview Process Screening Call with Talent Partner (15 mins) 1st Stage - Hiring Manager Stage (45 mins) 2nd Stage - Technical Task (60 mins) 3rd Stage - Values interview (30 mins

Join our global team as a Customer Experience Agent! Deliver exceptional service to clients across multiple regions, with growth opportunities, competitive benefits, and a dynamic work environment! We usually respond within three days WALK-IN INTERVIEWS Career Comeback Professionals || Experienced Professional || Fresh Graduates Hiring for Position - Customer Experience Agent Joining Date : 7th April 2025 Interview Date Time : 10th March 2025 to 28th March 2025 03:00 PM IST to 06:00 PM IST Where : Bark.com India, Trendworks, 13UF Floor East Wing, Raheja Towers, 26-27, Mahatma Gandhi Road, Bengaluru, Karnataka 560001 Google Maps : Document(s) To Carry - R sum Overview : We are looking for a highly motivated and skilled Customer Experience Agents to join our team. You will be the first point of contact for our professionals and customers across Australia, New Zealand, the UK, and the US. If you have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, we want to hear from you! Roles Responsibilities : Act as the first point of contact for our professionals and customers in Australia, New Zealand, the UK, and the US. Shift timings : 08:00 PM to 05:00 AM || 02:00 PM to 11:00 PM || 05:00 AM to 02:00 PM. Be a product expert, assisting new and existing professionals with queries related to our offerings. Respond to calls and emails from professionals, ensuring prompt and effective resolution of their concerns. Utilize the Zendesk ticketing system to reply to customer emails and manage support tickets. Handle unresolved questions and escalate issues when necessary. Identify and execute sales opportunities where applicable. Ensure all Customer Success KPIs are consistently met. Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT). Maintain high levels of service delivery and customer satisfaction. Required Skills : Strong proficiency in spoken and written English, with a clear and confident communication style. Minimum of 1 year experience in handling international customers. Excellent problem-solving and selling skills. Proficient in using laptops/computers with above-average typing speed. Exceptional attention to detail and organizational skills. Highly driven and motivated with a strong work ethic. Eagerness to learn and grow within the company. Self-starter with the ability to work independently and as part of a team. What We Offer : 5 days work week with 2 rotational off days Competitive salary and benefits package (Fixed CTC 3.75 LPA) Performance-based bonus payout Learning Development Opportunities with individual learning budget 40 paid days off One-way cab facility Corporate gym pass Quarterly townhall socials Monthly company lunches Fully stacked snacks counter Opportunity to work with a dynamic and supportive team Professional growth and development opportunities with personal LD budget A chance to make a meaningful impact on customer success and satisfaction Healthcare insurance for you, upgradable to cover your family if you wish Office Location : Bark.com India, Trendworks 8th Floor 13UF Floor East Wing, Raheja Towers 26-27, Mahatma Gandhi Road Bengaluru, Karnataka 560001 About Bark Here at Bark, we are on a mission to revolutionize and become the market leader, go to online marketplace for professional services. Bark is the UK s largest fastest growing services marketplace, helping people find the right professional for their project in over 1,500 unique categories. The business is already in scale up mode, profitable with a proven model but still has the feel and agility of a startup with a small team of just over 140 people and most of its work still to do. We use cutting-edge technology and an extraordinarily talented team of people to solve an age-old problem; how to find the best available professional for any job, every time no matter what the need. We are a dynamic, exciting, forward-thinking business but with the financial security of a PE backed, revenue generating established company so you get all the benefits of working in a scale-up environment (ownership, agility, responsibility and stimulation) without any of the worry. We placed sixth on the "The Sunday Times Tech Track 100" and with a presence in ten countries globally with imminent plans for further expansion you can join us at a genuinely exciting time where a true impact can be made. Diversity Statement At Bark, we are a platform for people, revolutionizing the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about. Department Bengaluru Customer Experience Bengaluru Customer Experience Agent - International (APAC/UK/NA) (Walk-ins | Bengaluru) Join our global team as a Customer Experience Agent! Deliver exceptional service to clients across multiple regions, with growth opportunities, competitive benefits, and a dynamic work environment! Loading application form Already working at Bark Let s recruit together and find your next colleague.