We are hiring! Osfin.ai helps firms streamline their financial operations. Leading organizations across industries have automated their fin-ops processes using Osfin.ai. Osfin.ai is founded by alumni of IIT Kanpur and ISB with extensive experience across product development and management consulting.Who is an ideal fit for us? We are looking for skilled Process champions with a focus on UPI/IMPS/ATMs/Cards/BNAs Financial Operations and Dispute management to join our team.What will you get to work on? As a core member of the Process automation team, you will:Perform and manage the end-to-end process, resolving unmatched/open transactions items and managing the disputes and chargeback processesCollaborate with Customers to understand challenges and deliver tailored solutionsConfigure and maintain automated systems, ensuring accuracy and efficiency in handling large volumes of financial dataRun processes at banks/customer premises seamlesslyDemonstrate strong troubleshooting skills and conduct Root Cause Analysis (RCA) to resolve implementation challenges efficientlyMaintain comprehensive documentation of processes, workflows, and system configurationsWhat do we expect from you? For the Process Analyst role, we are seeking candidates with the following skills and expertise:Proficiency in MS Excel and hands on experience in UPI/IMPS/ATMs/Cards/BNAs payment operations for Banks in IndiaExperience of managing dispute and chargebacks is mandatory Basis knowledge of SQL is a plusHands-on experience with financial systems or related softwares.Strong understanding of payment processes and financial transactions.Strong analytical skills with the ability to interpret complex financial data.Excellent communication and interpersonal skills to liaise with customers and internal teams.Previous experience in working on automation projects, bringing valuable insights and efficiencies to the processesWork From Office: Bangalore/ Mumbai / Customer locationsWhy join us? Discover unparalleled professional and financial growth by joining our dynamic team, where we offer: A remarkable team of industry experts with a proven track record for driving impact Competitive compensation packages and a generous Employee Stock Ownership PlanOpportunities to work with leading financial services and Banks.An engaging and enjoyable work environment that fosters collaboration and innovation

About Us: Osfin.ai is a leading provider of financial operation solutions, dedicated to helping organizations streamline their financial processes and achieve operational excellence. Our innovative platform empowers clients to automate complex operations, ensuring accuracy and efficiency in their financial operations.Position Overview: We are seeking a dynamic and experienced individual to join our team. The successful candidate will be responsible for managing the implementation of Osfin's solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data. The candidate will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.Key Responsibilities:Develop and execute project plans, timelines, and deliverables for SaaS implementation in banking institutions.Should have handled multiple implementation projectProven track record of managing customers expectations & fostering strong relationships.Experience in working closely with bank to understand business requirements, defining business goals and owning the end-to-end success of product implementationIdentify project risks, develop mitigation plans, and ensure compliance with banking regulations and security standards.Technical Proficiency: Understanding of SQL, data reconciliation processes, financial workflows, and cloud-based SaaS platforms.Excellent client-facing communication, problem-solving, and leadership skills.Qualifications:7+ years in Project Management, SaaS Implementation, or Financial Technology (FinTech) within the banking sector.Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.Demonstrated ability to lead cross functional teams and manage multiple projects concurrently.Proven expertise in financial operation processes and related software solutions is a plusProficiency in developing business intelligence solutions or with low-code tools is a plusWhy Join Osfin?Opportunity to work with a cutting-edge financial technology company.Collaborative and innovative work environment.Competitive compensation and benefits package.Professional development and growth opportunities.If you are a proactive leader with a passion for process excellence and customer success, we invite you to apply for the Program manager position at Osfin. Join us in transforming the future of financial operation.