Job Description

Roles and responsibilities: To be the first level of Interface between HR & Operations, IT, Quality team for all HR related activities and Query handling Handle all queries, grievances and escalations received from agents on the floor and ensure the same are resolved within committed timelines and close the tickets on MYHR. Assist the L&D team in the co-ordination for JUMP / L&D initiatives Carrying out employee engagement activities across floor Support Operations in any Ad-hoc / calendarized activity, R&R, etc. Ensure to drive compliance with the teams with the support of Ops. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, ESIC, PF, insurance claims etc. Support supervisor in co-ordinating / execution of Induction program defined for new joining at TL & Coordinate for the roll-out and closure of Internal Job Posting (IJPs) with in timelines Execution of HR initiatives on the floor such as HR Forums, Employee Satisfaction surveys,etc. Ensure Employee listening activities are planned, organized &conducted every quarter Execution of HR initiatives on the floor such as HR Forums, Employee Satisfaction surveys ,etc.1/E02) on an EDP and effectively manage the process Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures Execute engagement activities on the floor Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc. Conduct Exit discussion, Interviews for resigned employees and escalate issues, if any, arising of the interview. Maintain database and trackers for all BHR activities on real time basis. Ensure consistent and regular usage of MYHR wrt all BHR activities on a real time basis. Preparation of various BHR Reports within timelines Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action. PLEASE DO CALL ME IF YOU HAVE ANY DOUBTS ( 7904220567 ) Regards, Keshav A Human Resource Executive-Talent Acquisition |M +91 7904220567 | Hyderabad |