Job Family Outsourcing ServicesJob Profile Agent, Customer Service RepresentativeLocation GurgaonOrganization Assignments Business Unit: CX Customer ExperienceCompany: Bill Gosling India Pvt Ltd Job Description Summary Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately. Job DescriptionInteracts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.Help customers with complaints and questions, give customers information about products and servicesEnsure to deliver BGO and client metrics and expectations on a regular basis.Ensure customer satisfaction and provide professional customer supportUpdate customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelinesEngage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customers account informationChampion company core values and other company programsOther duties as assigned EducationMinimum High School Diploma or equivalent is required ExperiencePrevious experience in an Agent/Customer Service Representative is preferred but not required Certificates/LicensesThere are no personal certification or licensing requirements for this job.