Job Description

Job description- Role & responsibilities: To coordinate daily activities like admission , billing and, to ensure smooth functioning and high customer satisfaction. To perform reception area duties such as attending phone calls, customer coordination and support. Store the soft copies of reports, discharge summaries and other important documents for e-mailing. Ensure that the required documentation is sent to Corporate Relations Office and co-ordinate with corporate relations for speedy process of insurance claims. Update patients/attendants on a daily basis of their payable and ensure payments as per agreed schedules. Ensure that the Feedback Forms are duly filled and submitted/ dropped in suggestion box Collect and maintain data (daily register, discharge time, planned discharges, estimates, diagnosis details etc.) Escalate issues to the respective supervisors/manager. Update the patient boards on a daily basis. Co-ordinate with stores for any requirement. Preferred candidate profile- Working knowledge of billing and reception area management Good at MS Excel and typing Telephone etiquette Perks- Provident Fund(PF), ESI, insurance