BILLING STAFF- IT PARK TRIVANDRUM

Job Description

The Billing Staff is responsible for accurately processing food and beverage transactions in a corporate cafeteria environment within an IT campus. This role ensures efficient, error-free billing, excellent customer service, and proper record-keeping in line with company policies and cafeteria vendor agreements. Key Responsibilities: Billing Operations Operate the POS (Point-of-Sale) system to process food and beverage orders. Generate invoices and receipts for all sales transactions. Ensure pricing is correctly applied based on menu and discounts (if applicable). Cash & Digital Payment Handling Accept cash, cards, meal coupons, or digital payments (UPI, wallet, etc.). Reconcile the cash drawer at the beginning and end of each shift. Maintain daily transaction logs and submit reports to the supervisor or finance. Customer Service Greet employees and visitors in a friendly and courteous manner. Handle queries about pricing, menu items, or payment issues professionally. Address and escalate any customer complaints to the F&B manager promptly. System & Inventory Coordination Update POS systems with menu items and pricing changes as instructed. Coordinate with kitchen and stock staff to monitor item availability and avoid billing errors. Inform the supervisor of any system malfunctions or discrepancies. Compliance & Hygiene Follow hygiene protocols and wear a uniform/ID badge as per company policy. Comply with internal audit standards for billing accuracy and transaction handling. Qualifications & Skills: Education: High school diploma/Bcom Experience: 1–2 years in billing/cashier roles, preferably in F&B or retail environments; corporate cafeteria or tech park experience is a plus. Skills: Good numerical and reconciliation skills. Proficiency with billing/POS software and MS Excel. Customer service orientation and communication skills. Trustworthy, punctual, and detail-oriented. Working Conditions: Office campus / corporate cafeteria setting. Shift-based work (typically day shifts, may include weekends depending on company policy). Standing for extended hours during peak times (breakfast, lunch, evening). Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Food provided Schedule: Day shift Night shift Education: Bachelor's (Preferred) Experience: Billing: 1 year (Preferred) Location: Trivandrum, Kerala (Preferred) Work Location: In person