Description Why Birdeye Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands Over 150,000 businesses use Birdeyes AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive At Birdeye, innovation isn't just a goal it's our driving force Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2 Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo Birdeye is backed by the whos who of Silicon Valley Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR What You'll Do As an Implementations Specialist, your primary function will be helping clients onboard and driving product adoption with new & current customers to help ensure a high renewal rate In this individual contributor role, you will proactively work with customers to drive increased platform adoption, business value, and overall customer satisfaction during the 90-day onboarding period You will utilize superior customer success skills, expert platform knowledge as well as reputation management best practices in order to provide consultative advice to customers so they can optimize the capabilities of the Birdeye platform Shift Timings 7:30 PM 4:30 AM IST Responsibilities You will be responsible for product adoption, account growth (upsells), and account success Monitor account health and proactively reach out to clients based on key metrics & triggers specifically those customers that have low adoption Increase Customer Satisfaction and minimize Churn, by engaging via emails, calls, and texts to resolve challenges they are facing with respect to our product, also sharing inputs to better use the product Help customers implement integrations with the Birdeye platform Provide support for accounts that are at risk and escalated account issues Requirements 2-7 or more years of experience in a customer-facing support/success/account management role Customer experience champion Excellent oral and written communication skills Consultative approach & stakeholder management Deep customer empathy Understanding of SMB space, particularly in the specified vertical Exceptional Saas product knowledge Ability to effectively manage delicate customer situations Organized and reliable Able to work as a team with little direction when necessary Knowledge of Salesforce CRM a plus Bachelors degree Why You'll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence We don't just set goals we surpass them We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication Working here means embracing a culture of action and accountability, where every person is empowered to make an impact We don't just talk about making a difference we make it happen Apply Related Job Openings Technical Support Team LeadGurugram, India Technical Support EngineerGurugram, India Customer Success Manager, Retention and GrowthGurugram, India REMOTE

Description Why Birdeye Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands Over 150,000 businesses use Birdeyes AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive At Birdeye, innovation isn't just a goal it's our driving force Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2 Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo Birdeye is backed by the whos who of Silicon Valley Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR What Youll Do Birdeye is looking for a Business Operations Manager to join our Revenue Operations team in India Reporting to the Director of Marketing Ops, youll be a critical member in the Business Operations (RevOps) projects/tasks along with the revenue operations ecosystem You will work in alignment with Revenue operations counterparts in the US and Manila You will also work in close collaboration with cross-functional teams marketing, sales, BDR/SDR, Business Intelligence, Product, and Systems teams to help streamline Revenue Ops processes, scale the lead-to-deal flow, enhance overall business productivity, and support revenue growth Responsibilities Own & monitor the end-to-end lead flow and lead management process, ensuring quality leads are getting tracked properly and passed to sales with the full context and clarity required for successful hand-off and follow-up Be the go-to knowledge centre for leveraging Marketing Tech systems and Business/RevOps ops processes to ensure optimal lead-gen flow, lead list handling, campaigns & workflow execution in Hubspot or Marketo and measurement in Salesforce or BI tool Deliver formal in-depth capability and configuration assessments of marketing data & Marketing Automation solutions Co-Author the marketing data & technology optimization roadmaps Identify areas of inefficiency for process and business operational optimization and propose solutions that enable scale and document workflows, content, deliverables, QA processes Collaborate with Marketing Managers, Marketing data Strategists, BI, & Product Marketers to execute end-to-end marketing ops processes and complex, data-driven marketing programs and automations Work with leaders in Sales, Marketing, Finance, and Product to ensure we have an accurate view of marketing performance and business contribution Develop scheduled and incremental reporting with the ability to compile and review raw data, provide insight across all channels, A/B testings, and activities and make recommendations and optimizations Strong understanding of using reporting tools for building and maintaining the Marketing sourced/influence pipeline, Lead-lifecycle reporting, campaign attributions and other ad-hoc campaign reporting and dashboards that highlight important marketing performance metrics Hands-on problem solver with proven Business technical background & acumen to troubleshoot and solve sophisticated problems with Business Ops & RevOps Requirements 7+ years of RevOps / Business Ops experience, preferably in SaaS Degree in Business or related field Ability to operate autonomously with demonstrated experience, knowledge, and expertise within SaaS / Enterprise Software Startup experience is a plus Strategic thinker with the ability to glean insights from processes, data, sales team feedback, industry best practices, continuous personal development, etc to develop improved strategies Strong understanding and experience with both highly transactional, inbound, inside sales models, and mid-market/Enterprise inside and field sales models Strong working knowledge of Salesforce com, Hubspot or Marketo and any other marketing automation tools, including best practices for use, integrations, and reporting Proven record of developing and implementing tactical initiatives that improve marketing productivity, and conversion rates LeanData Knowledge is a plus Strong project and program management skills Intimate knowledge of lead automation and follow-up best practices, outbound lead generation, and reporting/analytics Expert communication skills, with experience building presentations and analyses for presentations to the senior leadership team Why You'll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence We don't just set goals we surpass them We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication Working here means embracing a culture of action and accountability, where every person is empowered to make an impact We don't just talk about making a difference we make it happen Apply Related Job Openings Business Operations ManagerGurugram, India ABM SpecialistGurugram, India Content WriterGurugram, India

Description Title : Associate Director, Product Management Location : Remote India Why Birdeye Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands Over 150,000 businesses use Birdeyes AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive At Birdeye, innovation isn't just a goal it's our driving force Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2 Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo Birdeye is backed by the whos who of Silicon Valley Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR What You'll Do Are you a technical product leader passionate to build innovative products for a fast paced growing startup Were looking for an exceptional individual to join Birdeye as an Associate Director, Product Management and drive innovation in the customer experience for local businesses for the global markets Birdeyes platform is a cloud-based application used by businesses across SMB and Enterprise segments We are looking for a very sharp, ambitious, self-directed Product Management Leader to lead and build our next generation platform Job Responsibilities You will define, execute, and deliver applications and services based product roadmap that adds great value to Birdeye customers You will participate in developing the strategy and vision for the line of business, and lead product roadmaps and features based on overall product strategy and business goals Ownership of the product: oversee and manage the product on daily basis Strong experience in product management in a SaaS-based business Understand and communicate accurately the product launches and features to all stakeholders Define and conduct market research to gain a better understanding of user behavior and competition Gather information and data from multiple sources (consumer research, competitive analysis, reviews), develop insights and translate findings into actionable insights Provide analytics-based insights to help iterate on the product to make it more useful to customers Proactively identify and resolve strategic issues that may impair the teams ability to meet strategic, financial, and technical goals Work with various teams including engineering, design, marketing, sales and support etc to build strong product and implement the customer feedback Requirements 10+ years of overall experience in Product Management, with 6+ years SaaS Product Management experience Preferably with experience with Conversational AI, messaging, webchat , communication products Preferably with background in customer engagement / customer experience SaaS offerings Demonstrated success and track record in enterprise SaaS products Have experience brining AI, ML, GenAI based products and features to market This role is inherently cross-functional -you will work closely with engineering, design, sales, support and executive teams to bring features to market and develop and grow new business opportunities for Birdeye A successful candidate will be highly analytical, great communicator, able to work extremely effectively in a matrix organization Strong experience in product management in a SaaS-based business Good experience interfacing customers and defining requirements, driving product vision, manage product backlog or handling significant budget for product roadmap Track record of successful system implementations utilizing multiple project management methodologies, tools, and techniques Entrepreneurial spirit with track record for delivering results in a fast-moving environment Excellent written and verbal communication skills Why Birdeye At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence We don't just set goals we surpass them We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication Working here means embracing a culture of action and accountability, where every person is empowered to make an impact We don't just talk about making a difference we make it happen Apply Related Job Openings Lead Software Development Engineer in TestGurugram, India Senior Project ManagerGurugram, India Software Frontend EngineerGurugram, India

Description Why Birdeye Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands Over 150,000 businesses use Birdeyes AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive At Birdeye, innovation isn't just a goal it's our driving force Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2 Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo Birdeye is backed by the whos who of Silicon Valley Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR What Youll Do We are looking for a Sales Trainer to design and deliver educational programs for our sales teams Sales Trainer responsibilities include conducting skills gap analysis, preparing learning material and evaluating results after each training session For this role, you will work closely with our salespeople to identify challenges they face on-the-job and recommend ways to increase productivity Ultimately, you will help increase the overall performance of our sales teams and ensure they have the skills to achieve their goals Responsibilities Conduct skills gap analyses to identify areas of improvement Design training curricula within time and budget constraints Produce physical and digital educational material (e g videos and case studies) Onboard new salespeople Coordinate individual and team performance review sessions to discussstrengths and weaknesses Monitor sales objectives and results Collect feedback from trainees and managers about training courses Report on impact of training programs (e g sales achieved) Liaise with external trainers or industry professionals and organize seminars Maintain updated records of training material, curricula and costs Lead new hire sales bootcamp Requirements Proven work experience as a Sales Trainer or similar role Experience in a sales position is a plus Ability to manage the full training cycle, including in-person activities and web-based learning Hands-on experience with e-learning platforms Excellent organizational skills Solid communication and presentation abilities BSc degree in Education, Human Resources or relevant field Additional certification in training is a plus Why Youll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence We don't just set goals we surpass them We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication Working here means embracing a culture of action and accountability, where every person is empowered to make an impact We don't just talk about making a difference we make it happen Apply

Description Why Birdeye Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands Over 150,000 businesses use Birdeyes AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive At Birdeye, innovation isn't just a goal it's our driving force Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2 Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo Birdeye is backed by the whos who of Silicon Valley Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR About The Role We are seeking an experienced Lead SDET to join our dynamic team The ideal candidate will have strong expertise in both Join Birdeye as a Quality Assurance AI Engineer, where you'll play a key role in ensuring the quality and reliability of AI-driven software solutions This position involves developing secure, scalable, and high-performance product features while contributing to the overall testing framework Your expertise in AI testing methodologies, manual testing, and automation testing will be instrumental in refining AI-generated results Key Responsibilities Design and implement AI-focused testing strategies, leveraging advanced test models and matrices for optimal software performance Identify, analyze, and resolve errors, inconsistencies, and potential enhancements in AI-generated outputs Provide actionable feedback and recommendations to improve AI model performance Develop and maintain comprehensive documentation of audit procedures, standards, and best practices Utilize domain expertise, particularly in Online Reputation Management, to enhance testing relevance Assess the technical readiness of software for deployment and communicate findings effectively Evaluate and implement suitable automation testing frameworks and tools for AI applications Develop and execute automated test scripts to validate AI models and system performance Work closely with developers to integrate continuous testing into the CI/CD pipeline Actively participate in defining new product requirements from a testing perspective Requirements Qualifications & Skills: Education: Bachelor's degree in Computer Science, Engineering, or a related technical field Experience: 5-6 years of experience in software testing, with a focus on AI solutions and automation testing Domain Expertise: Experience in Online Reputation Management or a product-based company is preferred Technical Skills Strong proficiency in manual testing methodologies Hands-on experience with test automation frameworks (e g , Selenium, Appium, PyTest, JUnit, TestNG) Knowledge of scripting languages (e g , Python, Java, JavaScript) for automation Familiarity with AI testing tools and frameworks Experience with CI/CD pipelines and integrating automation testing Ability to make sound technical decisions and prioritize key aspects of a release Join us and be at the forefront of AI quality assurance at Birdeye! Why Youll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence We don't just set goals we surpass them We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication Working here means embracing a culture of action and accountability, where every person is empowered to make an impact We don't just talk about making a difference we make it happen Apply Related Job Openings Senior Project ManagerGurugram, India Software Frontend EngineerGurugram, India Software Backend EngineerGurugram, India

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isnt just a goal its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Job Description: We are seeking an experienced Engineering Manager to lead our software development team. The ideal candidate will have a strong background in Java, Spring Boot, databases, Kafka, and system design. As an Engineering Manager, you will be responsible for managing and mentoring a team of engineers, driving technical projects, and ensuring the successful delivery of high-quality software solutions. Responsibilities Team Leadership: Lead and manage a team of software engineers, fostering a collaborative and high-performance culture. Mentor and provide guidance to team members, supporting their professional growth and development. Conduct regular performance reviews and provide constructive feedback. Technical Leadership: Drive the architectural design and implementation of complex software systems using Java, Spring Boot, and related technologies. Oversee the integration of Kafka for real-time data processing and messaging. Ensure best practices in database design, development, and optimization. Collaborate with product managers, designers, and other stakeholders to translate business requirements into technical solutions. Conduct code reviews, ensure code quality, and enforce coding standards. Project Management: Plan, prioritize, and manage multiple projects simultaneously, ensuring on-time delivery. Coordinate with cross-functional teams to align on project goals, timelines, and deliverables. Identify potential risks and implement mitigation strategies. System Design: Lead the design and development of scalable, reliable, and maintainable software systems. Evaluate and recommend tools, technologies, and processes to improve the development workflow. Ensure the security, performance, and scalability of systems. Communication: Communicate technical concepts and project status effectively to both technical and non-technical stakeholders. Foster a culture of transparency and open communication within requirements Bachelors or Master s degree in Computer Science, Engineering, or a related field. 7+ years of software development experience, focusing on Java and Spring Boot. 3+ years of experience in a leadership or management role. Strong expertise in system design, with a track record of building scalable and robust software systems. Proficiency in working with relational and non-relational databases (e.g., MySQL, PostgreSQL, MongoDB). Experience with Apache Kafka or similar messaging systems. Strong problem-solving skills and a hands-on approach to troubleshooting complex issues. Excellent communication and interpersonal skills. Preferred Qualifications: Experience with cloud platforms (AWS, Azure, Google Cloud). Familiarity with microservices architecture and containerization (Docker, Kubernetes). Understanding of DevOps practices and CI/CD pipelines. Experience with Agile development methodologies. Why Youll Join Us: At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We dont just set goals we surpass them. Were a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We dont just talk about making a difference we make it happen.

Overview of The Role:As a Senior SDET (Software Development Engineer in Test) at Birdeye, you will play a crucial role in driving test automation, quality assurance, and ensuring the reliability of our web and mobile applications. Reporting to the SDET Manager, you will be responsible for designing, implementing, and maintaining scalable test automation frameworks, along with manual and exploratory testing strategies to optimize product quality.You will be working closely with software engineers, product managers, and DevOps teams to establish robust testing methodologies, CI/CD pipelines, and best practices while mentoring junior SDETs.A strong candidate will have deep technical expertise in automation, API testing, database validation, and large-scale test frameworks with experience in Selenium, RestAssured, TestNG, SQL/MongoDB, and cloud-based test environments. Key ResponsibilitiesTest Strategy & ExecutionDefine and implement end-to-end testing methodologies for web and mobile applications, including functional, regression, API, integration, performance, and security testing. Design, develop, and execute comprehensive test plans, test cases, and test scripts to validate application functionality and performance. Work closely with development and product teams to identify edge cases and develop robust test scenarios based on customer use cases and business requirements. Conduct root cause analysis (RCA) for critical defects and drive the resolution process with engineering teams. Automation Development & OptimizationDevelop, maintain, and enhance automation frameworks for UI (Selenium), API (RestAssured), and mobile applications (Appium). Design and implement scalable test automation architectures using industry best practices, ensuring high reusability and modularity. Drive the adoption of CI/CD automation strategies, integrating tests into Jenkins, GitHub Actions, or similar CI pipelines. Collaborate with DevOps engineers to optimize test execution, parallel testing, and cloud-based test environments. API & Database TestingDevelop and execute automated API test scripts using RestAssured, Postman, or JMeter to validate RESTful web services. Perform database testing (SQL/MongoDB) to ensure data integrity and validate backend processes. Create SQL queries to perform data validation, indexing, and complex joins for backend testing. Performance, Security & Reliability TestingExecute load and performance testing using JMeter or similar tools to ensure application scalability. Conduct security testing to identify vulnerabilities and mitigate risks. Monitor test coverage and identify gaps to improve testing strategies and product reliability. Defect Tracking & Process ImprovementIdentify, track, and manage defects using tools like JIRA while working closely with development teams for resolution. Provide timely and actionable feedback on requirements, specifications, and design documents. Participate in code reviews to ensure testability and adherence to best practices. Experience and Expertise:5+ years of hands-on experience in test automation, software testing, and quality engineering.Strong understanding of object-oriented programming (OOP) principles and software testing methodologies.Expertise in Selenium WebDriver, RestAssured, TestNG, Appium, and JUnit.Experience in manual and automation testing of web applications and RESTful APIs.Strong knowledge of SQL or MongoDB, able to write complex queries for validation.Experience in integrating test automation with CI/CD pipelines (Jenkins, GitHub Actions, or Azure DevOps).Strong debugging skills and ability to analyze test failures, logs, and performance issues.Bachelors or Masters degree in Computer Science, Engineering, or related field.