BMC Helix Operations Management Engineer (BHOM)

Job Description

Job Description: We are looking for a passionate and detail-oriented BHOM Administrator to join our SaaS Operations team. In this role, youll be responsible for maintaining and optimizing our BMC Helix Operations Management (BHOM) environment, ensuring high availability, accurate alerting, and actionable insights. Youll work closely with our monitoring and automation teams, leveraging Prometheus for metrics collection and shell scripting to automate operational tasks and streamline workflows. Key Responsibilities: Administer and support BMC Helix Operations Management (BHOM) including configuration, integration, and health monitoring. Develop and manage Prometheus-based monitoring solutions; write and tune PromQL queries. Automate routine monitoring and administrative tasks using shell scripts. Troubleshoot issues related to infrastructure observability and improve system reliability. Contribute to documentation and best practices for monitoring and automation. Required Skills & Experience: 2 - 3 years of hands-on experience with BMC Helix Operations Management. overall 5-6 years experience in TSOM+ BHOM Strong knowledge of Prometheus and metric-based monitoring systems. Proficient in Linux shell scripting (Bash or equivalent). Good understanding of incident management, alert tuning, and operational observability. Ability to work in a collaborative, fast-paced environment. Preferred: Familiarity with Grafana for dashboarding. Basic understanding of microservices, containers (Docker/Kubernetes), and cloud platforms.