Job Description

Job Summary: The Bookings Consultant develops and grows both relationships and revenue within the region, ensuring that we continue to further our mission of improving patient care. They have a full understanding of the role and the business, grow the region in line with company targets with a high level of customer service. The Bookings Consultant plays a key role in identifying and capitalizing on new business opportunities. This involves conducting market research, engaging with potential clients, and developing tailored solutions that meet their specific needs. They also collaborate with internal teams to ensure seamless service delivery and addresses any issues or concerns promptly to maintain high levels of client satisfaction. Responsibilities: Sales & Client Service Delivery Client-Facing Sales and Relationship Management Develop and maintain strong relationships with clients. Understand client needs and provide tailored solutions to meet their requirements. Call all clients to understand the demand and staffing they need, and proactively address any emerging needs or issues. Day-to-Day Sales Operations Perform daily sales activities, including calls to candidates and clients to book day-to-day shifts for nurses. Ensure excellent customer service and alignment between sales and client service delivery, while continuously seeking opportunities for process improvement. Accountability for Hours Booked Booking the target hours on a day-to-day basis. Monitor and report on booked hours to ensure targets are consistently met and adjusted as needed based on demand. KPI Support Delivery Perform sales activities such as booking hours and making call numbers. Ensure KPIs are met and aligned with company goals, providing regular updates and insights to drive performance improvements. Operations Management Adoption and Utilization of Processes and Systems Use ICG Medicals processes and systems for effective sales management. Regularly review and optimize processes to enhance efficiency and effectiveness in sales and client service delivery. Building Relationships with Stakeholders Establish and maintain strong relationships with stakeholders. Engage with stakeholders to ensure their needs are understood and met and leverage these relationships to support business objectives and growth. Collaborative Coordination Work closely with other departments, such as recruitment, compliance, and finance, to ensure seamless coordination and support in meeting client needs and company objectives. Client Satisfaction and Improvement Maintain client relationships to ensure that they are satisfied with the service provided, use feedback to improve on all our service offering. Team Support and Collaboration Support and collaborate with team members to achieve collective goals. Share insights and best practices to contribute to the overall success of the team. Continuous Learning and Development Stay updated on industry trends, new technologies, and best practices. Participate in training and professional development to enhance skills and knowledge. Qualifications: Excellent verbal communication and written skills Ability to develop and implement effective sales strategies. Candidates with a minimum of 1 year of experience in International Voice Process or in Medical billing or into Sales. Strong sales and client relationship management skills. The candidate must be comfortable working in rotational shifts. Interested candidate can drop their resume at Anjali.sharma@icg-medical.com or share resume on WhatsApp 8755953066