Role SummaryThe Cluster Manager is responsible for managing multiple projects or client specific projects from start to end. They are responsible for project planning, execution when needed, and finalisation according to strict timelines and within budget. This includes defining the projects objectives, acquiring resources, coordinating the efforts of team members in order to deliver projects according to plan, overseeing quality control throughout the project life cycle and communicating regularly with senior management. They will be focused on coaching and developing the team to complete and deliver tasks as scheduled. Reporting and or Working RelationshipsWill report to Head - ServicesWill work closely with Project, Technical, QA and Presales teams based on project requirements Work experienceOver 8 years of progressive work experience out of which at least 4 years of experience managing IT projectsStrong Project Management experience CertificationPMP, Agile, ScrumITILV3 Knowledge and SkillsUnderstanding of Software Development Life CycleAbility to learn, understand and apply new concepts, solutions and technologiesKnowledge of MS Office Applications Good analytical and reasoning skills Excellent communication - verbal and written Ability to lead, manage and motivate a team Planning and organising skillsStrong Project Management skillsDelegation Coaching and mentoringCapable of multi-taskingCritical thinking and strong problem solving skills 4. ESSENTIAL RESPONSIBILITIES Managing multiple Projects and ProductsInterface with existing / new customers on specifications and deliverablesCoordinate with Presales, Project, Technical and QA teams on specifications and deliverablesProject InitiationDefine stakeholdersProject kick offProject PlanningDiscuss with functional team on specifications, product road map and deliverablesPrepare Project Plan defining Scope, Schedule, Cost and QualityManage requirements, timelines and budget as per planPrepare plan for QAUpdate pilot project status to managementMonitor & ControlMonitor scope, schedule, cost and qualityUpdate project documentsReview project status and assess project performance and progressProactively manage changes if any in project scope, identify potential crises and devise contingency plansUpdate project planProvide regular status update to all stakeholdersProject ExecutionAllocate resources in co-ordination with the Technical Manager and execute the taskFollow up on daily schedules / activitiesDefine and collate project metricsProject ClosureRelease build to UATFinally release build to the customer Configuration management - manage version controls Manage and lead the Project and QA teamsEnsure team members adhere to the project management processSet objectives for the team, evaluate performance and provide timely feedback, guidance and support when neededProvide functional training to team membersSupport and enhance the best practices, processes and methodologies within the Services department and managing customer specific ProjectsResponsible for the day to day direct interface between customer and internal teams and for compliance on customer deliverables Interface with customers on requirements and provide end to end service (Level 1, 2, 3 based on customer requirements) as per SLAManage incidents overseeing all incidents and user requests to ensure timely completion Proactively analyse trends in incidents to manage recurring issues Monitor and identify recurring or high priority problems, assist in identifying the root cause and develop a plan to address the root cause by provide appropriate functional solutionsDiscuss with technical team on specifications and deliverablesPrepare Project Plan defining Scope, Schedule, Cost and Quality and seek customer approvalManage requirements, timelines and budget as per planPrepare plan for QAMonitor scope, schedule, cost and qualityUpdate project documentsReview project status and assess project performance and progressProactively manage changes if any in project scope, identify potential crises and devise contingency plansUpdate project planProvide regular status update to all stakeholders on project and SLAsFollow up on daily schedules / activitiesDefine and collate project metricsRelease build to UATFinally release build to the customer Participate in weekly status calls with customer Escalate issues as appropriateManage and lead the QA team Ensure the team is trained on product updatesProject Management Phases/Process/CR handling using Scrum or any SDLC model/Incident management-

RoleBotree Software is looking for an Inside Sales Executive in its Sales and Marketing department. The person will be responsible for creating leads and developing new business and qualifying prospects. The role will focus on acquiring new customers and developing stronger relationships with existing customers. ResponsibilitiesCreate new leads and prospects for our products. Effectively articulate the value of our software to both technical and non-technical buyersConsistently achieve goals by creating leads which leads to increase in new business and growth of revenuesCreate and maintain prospect list with multiple customer segmentsDevelop and maintain relationship with key business decision makers (CTO/CIO/CEO) in the industryManage MIS and Database Maintain excel worksheets and CRM for all the contactsBuild and maintain a healthy pipeline of prospective customersUtilise best prospecting toolsRequirementsA passion for new business as well as keenness to grow existing relationshipsExcellent written and verbal communication skills Strong phone skills and email writing skills and ability to be persuasiveShould be proficient in Microsoft Office especially Word, Excel and PowerpointA spirited and result oriented individual with the ability and ambition to create a mutual win-win situationPositive attitude and self motivatedKnowledge about prospecting techniques would be an added advantage Ability to establish correct contacts and to effectively deal with senior level prospectsAbility to work in a fast paced, results-oriented environment Job QualificationsBachelors / Masters degree in any stream

Position Summary:Botree Software is seeking a highly motivated and creative Marketing Executive to join our dynamic team. In this role, you will play a vital part in developing and executing engaging marketing campaigns to promote our innovative software solutions. You will gain valuable hands-on experience in various aspects of digital marketing, including content creation, social media management, and campaign analysis.Responsibilities:Content Creation: Develop engaging, high-quality content (blog posts, articles, social media updates, website copy) to promote Botree Software's products and services.Craft visually compelling posts using design tools like Canva (experience preferred but not mandatory).Content Promotion: Assist in promoting videos, including testimonial videos and podcasts, across various platforms to increase visibility and engagement.Assist in optimizing content for SEO to enhance search engine rankings.Campaign Management & Analysis: Track and analyze performance metrics for campaigns and content (e.g., website traffic, social media engagement, conversion rates).Offer actionable insights and recommendations to improve campaign results.Social Media Management: Manage and grow the company's LinkedIn presence by posting updates, engaging with the audience, and monitoring industry trends.Collaboration: Work closely with other departments to ensure content aligns with overall business goals and reflects the brand's voice and mission.

Role & responsibilities Develop and customize TDL scripts to enhance Tally functionalities as per business needs.Design and implement new modules, reports, and UI modifications in Tally ERP 9/Tally Prime.Provide technical support, troubleshooting, and bug fixing for existing TDL developments.Integrate Tally with third-party applications via APIs, XML, and ODBC.Stay updated with the latest Tally updates, features, and best practices.Required Skills and Qualification2-3 years of experience in TDL development and Tally customization.Strong understanding of Tally ERP 9 / Tally Prime architecture and functionalities.Proficiency in TDL programming, including report designing, vouchers, and masters customization.Knowledge of Tally integration techniques (API, ODBC, XML, etc.).Ability to troubleshoot and resolve Tally-related issues efficiently.Good communication skills to interact with users and provide support.Experience in Excel automation, or other scripting languages is a plus.

About CompanyBotree Software is a pioneer and leader in Distribution Management Software (DMS), Sales Force Automation (SFA), and Analytics solutions. We are dedicated to transforming the way businesses in the FMCG, Consumer Durables, and OTC Pharma sectors execute their retail strategies. With an impressive legacy spanning over 25 years, our comprehensive Product and Insights ecosystem supports more than 60 blue-chip clients, 93,000+ distributors, 33,000+ active sales representatives, and over 5 million retail stores globally. By leveraging cutting-edge technology, we drive significant increases in market share, revenue, and profitability for our clients. Recognized for our exceptional workplace culture, Botree Software is proudly Great Places to Work Certified. Join us and be a part of a company that is at the forefront of innovation and excellence in retail execution.RoleBotree has a vacancy for a Service Manager in Ghaziabad. The successful candidate must be able to manage suppliers in outsourcing contracts with strong people management and communication skills.ResponsibilitiesChampion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction with IT servicesOversee development of ITSM-based management processes and controls to ensure quality is maintained to meet business objectivesMaintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service Management issues which arise in connection with ITSM ServicesManagement of the IT Service Delivery Team including responsibility for service desk, desktop support, application support, career development and staff appraisalsDefinition of service level agreements (SLAs) in relation to contracted services, ensuring the SLAs are achieved; service quality and client expectations are met or exceeded as well as profitableEffectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followedBuild and maintain client relationshipsProduce management and account performance reports to an agreed schedule or upon requestAttend client service review meetings covering performance, service improvements, quality and processesImplement and facilitate workshops and training coursesRequirementsPrevious experience of IT Service Management is desirableA qualification in ITIL Service Delivery is desirableKnowledge of MS Office ApplicationsAbility to learn, understand and apply new concepts and solutionsGood analytical and reasoning skillsStrong communication - verbal and writtenExcellent presentation skillsPlanning and organising skillsCapable of multi-taskingCritical thinking and problem solving skillsShould have a positive attitude with good interpersonal skillsBe adaptable / flexible and proactive in taking initiativesShould be customer focused