Job Description

About the role This role involves developing and implementing Business Process Improvement approach within the organization by providing strategic transformational expertise through the deployment of Business Process Improvement Systems, related tools, and thought processes. As a part of this position, you will be responsible to contribute to business results through quality of results, advice, and decisions and acts as the key subject matter expert regarding process improvement initiatives. Key responsibilities Participate in focus group meetings and discussions; gather understanding from multiple sources at client organization to identify improvement opportunities. Track performance by identifying key performance metrics and key performance indicators against industry benchmarks. Leverage out-of-the-box thinking & explore creative avenues to improve processes. Demonstrate phenomenal improvements in shared services delivery. Initiate process standardization and define tangible metrics that will be used to drive performance on a periodic basis. Implement business process re-engineering initiatives to deliver tangible improvement in service delivery. Demonstrate the realized improvement to customer stakeholders by way of shared services reports, Business review presentations, and dashboards. Improve overall business outcomes for Searce and Customers by ensuring true Customer Delight. Preferred qualifications IT/Engineering background + MBA OR MS in Industrial Engineering or MIS (preferably from a premier institute).