Bpo / Contact center / customer Care / Voice process / Csr / Tsr / SME

Job Description

We are Conducting Job fair via Virtual interviews for Hyderabad and Bangalore location on 4th April - 2025. Job Title: Digital Marketing Senior Process Executive Department: Digital Marketing / Customer Support Location: Hyderabad & Bangalore Job Summary: We are seeking a dynamic and customer-focused Digital Marketing Process Executive to join our BPO team. In this role, you will be responsible for managing digital marketing campaigns, handling customer queries related to digital products and services, and providing solutions to enhance customer satisfaction. The ideal candidate will have a blend of digital marketing knowledge and strong communication skills to effectively engage with clients. Key Responsibilities: Digital Marketing Support: Assist in managing and optimizing digital marketing campaigns across platforms (Google Ads, Facebook, Instagram, etc.). Monitor campaign performance and provide basic analysis to improve results. Support SEO, SEM, and content marketing efforts. Customer Query Handling: Respond to customer queries via phone, email, and chat related to digital marketing services. Troubleshoot issues and provide solutions to customers regarding campaign performance, account setup, and digital tools. Educate customers on digital marketing trends, features, and best practices. Campaign Coordination: Work closely with the marketing team to understand client requirements and ensure campaign alignment. Track and report on customer interactions, feedback, and recurring issues. Process Improvement: Suggest process improvements to enhance customer satisfaction and operational efficiency. Stay updated with the latest digital marketing trends and technologies. Skills and Qualifications: Bachelors degree in Marketing, Business, Communications, or related fields. 1-6 years of experience in digital marketing or customer support (preferably in a BPO setting). Strong understanding of digital marketing concepts, tools, and platforms. Excellent verbal and written communication skills. Problem-solving and multitasking abilities. Proficiency in MS Office; familiarity with digital marketing tools like Google Analytics, AdWords, or CRM platforms is a plus. Contact Hiring manager Aditya @ 7259027295 / 9900024811 / 9900024951 / 7259027282