BPO Executive (US/UK Accent)

Job Description

Job Title: BPO Executive (US/UK Accent) Location: Boston Institute of Analytics Department: Admissions & Sales Job Summary: The Student Services & Sales Associate at Boston Institute of Analytics (BIA) plays a frontline role in driving course enrollments and supporting student acquisition. The ideal candidate will be responsible for managing the full sales cycle - from calling leads and scheduling counseling sessions to following up and closing enrollments. This role demands high communication skills, sales confidence, and a consultative approach to counseling prospective students. Key Responsibilities: Sales & Lead Conversion: Initiate outbound calls to prospective students who have expressed interest via web forms, digital campaigns, and referrals. Clearly communicate the value proposition of BIAs programs, certifications, and career outcomes. Understand the goals and needs of each lead and position the most relevant course offerings. Build trust and urgency by handling objections effectively and sharing success stories or career support insights. Maintain detailed lead tracking and updates in CRM tools to monitor each leads movement through the funnel. Counseling Session Coordination: Schedule and confirm one-on-one sessions between prospective students and in-house academic counselors. Follow up after counseling sessions to address any remaining questions or concerns and move leads closer to enrollment. Keep counselors informed on student readiness and support needed for conversion. Lead Nurturing & Follow-Up: Proactively follow up with cold, warm, and hot leads across multiple touchpoints (calls, WhatsApp, email). Re-engage previously interested leads with new program updates, offers, or success case studies. Ensure all communications are professional, timely, and student-focused. Performance & Reporting: Achieve weekly/monthly lead contact and enrollments. Prepare basic reports for daily outreach activity, lead quality, and conversion insights. Share on-ground feedback to marketing and admissions teams to improve campaign performance and lead quality. Team Collaboration: Work closely with counselors, marketing, and academic operations to ensure aligned messaging and process. Attend regular training sessions on product knowledge, sales techniques, and CRM tools. Qualifications: 1-3+ years of experience in sales, tele-counseling, or BPO environments, preferably for international (US/UK) markets. Strong sales and persuasion skills - ability to convert interest into action. Fluent in English(US/UK Accent) with excellent verbal and written communication. Comfortable working with CRM systems, lead dashboards, and reporting tools. Self-motivated, target-driven, and passionate about helping students make informed career decisions.