BPO Senior Manager Operations - Chandigarh

Job Description

We are hiring Senior Call Center Operations Manager to Manage US Telecom Voice Operations ( Inbound Process) Title :BPO Senior Manager Operations Location : Chandigarh Job Responsibilities Prepares call center performance reports by collecting and analyzing call agents data. Evaluates individual performance reviews and overall team effectiveness with upper management. Monitors team performance and provide tools if necessary. Determines call center operational strategies by evaluating team results and objectives. Maintains and improves call center operations by monitoring system performance and identifying and resolving problems. Meets financial targets by estimating performance requirements and preparing annual budgets. Presents monthly and annual call center action plans and objectives. Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints. Required Qualification and Skills: Must have Managed International Technical/SemiTech/ Telecom inbound Voice Process Customer service Call Center Must have managed a span of 50+ Must be fine working in Rotational Shifts and Week offs Excellent leadership and detail oriented Excellent Presentation and communication skills Advanced customer focus and customer service skills Exceptional training and coaching skills to motivate employees Education and Experience Requirements Must be a Graduate Must Have 10+ years of overall International BPO experience and 4+ years relevant experience Salary : Upto 14 LPA